1. Your home

    1. Book a repair
    2. Repairs and maintenance
      1. Damp and mould
      2. Grounds maintenance
      3. Fire safety
      4. Property, caretaking and estate services
      5. Video call using ResponsEye
    3. Safety in your home
    4. Heating and water
      1. About your boiler
      2. Heating guides
      3. Save on energy bills
      4. Photovoltaic solar panels
      5. Ground source heat pumps
      6. Air source heat pumps
      7. Biomass heating
      8. Be water smart
    5. Improvements to your home
      1. Improving your kitchen or bathroom
      2. External home maintenance
      3. Customer DIY improvements
      4. Dulux decorating tips
      5. Adaptations to improve life in your home
    6. Home owners and leaseholders
      1. Your lease explained
      2. Paying for your home
      3. Buildings insurance
      4. Sub-letting
      5. Staircasing - Buying more shares
      6. Selling your share

  2. Your tenancy

    1. Make a payment
    2. Rent and charges
      1. Service charges
        1. Service charges H-L 2022-23
        2. Service charges Q-U 2022-23
        3. Service charges A-D 2022-23
        4. Service charges E-G 2022-23
        5. Service charges V-Z 2022-23
        6. Service charges A-D 2021-22
        7. Service charges E-G 2021-22
        8. Service charges H-L 2021-22
        9. Service charges M-P 2021-22
        10. Service charges Q-U 2021-22
        11. Service charges M-P 2022-23
        12. Service charges V-Z 2021-22
        13. Service charges A-D Westcountry 2021
        14. Service charges E-L Westcountry 2021
        15. Service charges M-R Westcountry 2021
        16. Service charges S-Z Westcountry 2021
      2. Rent and service charge FAQs
      3. Be rent change ready
      4. How your rent is calculated
    3. Anti-social behaviour
      1. Cars, fly-tipping or graffiti
      2. Pets
      3. CCTV
      4. Unsanitary conditions or hoarding
      5. Group disorder
      6. Verbal abuse, intimidation or harassment
      7. Threats (of abuse or violence)
      8. Sexual offences
      9. Hate Crime
      10. Drug use and dealing
      11. Assault
      12. Gun or knife crime
      13. Drunk or rowdy behaviour
      14. Hate crime
      15. Noise
      16. Drug issues 'County lines'
    4. Your tenancy agreement
      1. Letting standard
      2. Contents insurance
      3. Why your data matters
      4. Keeping pets
      5. Mobility scooter policy
      6. Ending your Westward tenancy
        1. Notice to quit form for attorney or next of kin
    5. Neighbourhood visits
    6. Newsletters and Guides

  3. Supporting you

    1. Your safety
      1. Safeguarding
      2. Domestic abuse
    2. Help and advice
      1. Customer training opportunities
      2. Find cheaper ways to get online
      3. Help seeking work
      4. Social media policy
    3. Your finances and money advice
      1. Household Support Fund
      2. Money help and advice
      3. Making the most of your money
      4. Budgeting
      5. Universal credit
      6. Personal Independence Payments and Bedroom Tax
      7. Credit unions and banking
      8. Money and mental health
    4. Support Services
      1. Parents support services
        1. Plymouth parents' accommodation and support
        2. Torbay young parents' support
      2. Mental health support services
        1. Teignbridge Services
        2. Steepway, Paignton
        3. Redworth Project, Totnes
        4. Redcliffe House, Exeter
      3. Housing Plus support services
        1. Mortimer House support project
      4. Vulnerable adults at risk of becoming homeless service
        1. Alexandra House
      5. Accommodation and support services for young women
        1. Truro Young Women's Centre
        2. Bethany House
      6. Helpline Alarm
      7. Support in the community
    5. Equality, diversity and inclusion

  4. Your Say

    1. Get involved with Our Voice
      1. Renewing our cleaning contract
      2. Customer Scrutiny Group Reviews
      3. Customer Scrutiny Group
      4. Customer Engagement Strategy
    2. Complaints and feedback
      1. Make a claim for compensation
    3. Customer service
    4. How well are we doing?
      1. Better social housing review
      2. Tenant satisfaction measures
      3. Customer selected priorities for performance
      4. Customer satisfaction surveys
    5. Neighbourhood action plans
    6. Service standards

  5. Find a home

    1. Homes for rent
    2. Right to buy or Right to acquire
    3. Mutual exchanges
    4. Homes for sale
      1. How to apply for a shared ownership home
      2. Interested in shared ownership?
        1. Meet the Home Ownership team
        2. Toolkit for shared owners
      3. Housing for older people
      4. TEST PAGE ONLY Home ownership applications
    5. 55 Years Plus Housing
      1. Markers, Uffculme
      2. Orchard Court, Crediton

  6. About us

    1. Stakeholder news - Westward Way
    2. Who we are
      1. Westward's housing map
      2. About Westward
      3. Transparency and efficiency
      4. What we stand for
      5. Board and Executive
      6. Value for Planet
      7. Partnerships
      8. Our history
      9. Slavery and human trafficking statement
    3. Job search
      1. Corporate services jobs
      2. Apprenticeships, work experience and volunteering
      3. Westward work benefits
      4. Customer services jobs
      5. Support services jobs
      6. Westward Property Services jobs
    4. News and media
    5. Procurement
    6. Development

  7. MyAccount

  8. Contact us