1. Your home

    1. Book a repair
    2. Heating and water
      1. About your boiler
      2. Heating guides
      3. Save on energy bills
      4. Photovoltaic solar panels
      5. Ground source heat pumps
      6. Air source heat pumps
      7. Biomass heating
      8. Be water smart
    3. Fire safety
    4. Home owners
      1. Your lease explained
      2. Initial repair period
      3. Home owners conference
      4. Buildings insurance
      5. Paying for your home
      6. Sub-letting
      7. Staircasing - Buying more shares
      8. Selling your share
      9. Home ownership and leasehold policies
      10. Open Market HomeBuy
    5. Repairs and maintenance
      1. Dealing with pests
      2. Damp and mould
      3. Grounds maintenance
      4. Property, caretaking and estate services
      5. Video call using ResponsEye
    6. Safety in your home
    7. Improving and maintaining your home
      1. Energy efficiency improvements
      2. Stock condition surveys
      3. Window and door renewals
      4. External painting and repairs
      5. Bathroom renewals
      6. Roofing renewals
      7. Kitchen renewals
      8. Improving your kitchen or bathroom
      9. External home maintenance
      10. Adaptations to improve life in your home
      11. Customer DIY improvements

  2. Your tenancy

    1. Make a payment
    2. Rent and charges
      1. Service charges
        1. Service charges A-D 2024-25
        2. Service charges E-G 2024-25
        3. Service charges H-L 2024-25
        4. Service charges M-P 2024-25
        5. Service charges Q-U 2024-25
        6. Service charges V-Z 2023-24
        7. Service charges A-D 2023-24
        8. Service charges Q-U 2023-24
        9. Service charges E-G 2023-24
        10. Service charges H-L 2023-24
        11. Service charges Q-U 2022-23
        12. Service charges A-D 2022-23
        13. Service charges E-G 2022-23
        14. Service charges M-P 2023-24
        15. Service charges H-L 2022-23
        16. Service charges V-Z 2022-23
        17. Service charges M-P 2022-23
      2. Right to Buy charge
      3. Rent and service charge FAQs
      4. Be rent change ready
      5. How your rent is calculated
    3. Anti-social behaviour
      1. Pets
      2. Cars, fly-tipping or graffiti
      3. CCTV
      4. Unsanitary conditions or hoarding
      5. Group disorder
      6. Verbal abuse, intimidation or harassment
      7. Threats (of abuse or violence)
      8. Sexual offences
      9. Hate Crime
      10. Drug use and dealing
      11. Assault
      12. Gun or knife crime
      13. Drunk or rowdy behaviour
      14. Hate crime
      15. Noise
      16. Drug issues 'County lines'
    4. Your tenancy agreement
      1. Letting standard
      2. Contents insurance
      3. Keeping pets
      4. Why your data matters
      5. Mobility scooter policy
      6. Ending your Westward tenancy
        1. Notice to quit form for attorney or next of kin
    5. Newsletters and Guides
    6. Neighbourhood visits

  3. Supporting you

    1. Accessibility
    2. FAQs
    3. Your safety
      1. Safeguarding
      2. Domestic abuse
    4. Help and advice
      1. Customer training opportunities
      2. Find cheaper ways to get online
      3. Help seeking work
      4. Social media policy
    5. Your finances and money advice
      1. Household Support Fund
      2. Money saving tips
      3. Money help and advice
      4. Budgeting
      5. Universal credit
      6. Personal Independence Payments and Bedroom Tax
      7. Credit unions and banking
      8. Money and mental health
    6. Support Services
      1. Parents support services
        1. Greenbank Flats Plymouth - brochure
        2. Plymouth Parents' Accommodation and Support Service - brochure
        3. Plymouth parents' accommodation and support
        4. Torbay Young Parents' Residents Service - brochure
        5. Torbay young parents' support
      2. Mental health support services
        1. Teignbridge Services
        2. Steepway, Paignton
        3. Redworth Project, Totnes
        4. Redcliffe House, Exeter
      3. Housing Plus support services
        1. The Bridge Project
        2. Mortimer House support project
      4. Vulnerable adults at risk of becoming homeless service
        1. Alexandra House
      5. Accommodation and support services for young women
        1. Bethany House
        2. Brochure for Bethany House residents
      6. Helpline Alarm
      7. Support in the community
      8. Young persons complaints leaflet
      9. Young persons guide to safeguarding

  4. Your Say

    1. Get involved
      1. Customer communications group
      2. Customer Scrutiny Group
        1. Customer Scrutiny Group Reviews
      3. Surveys and more with Our Voice
      4. Snowberry Close | Neighbourhood action day
    2. Complaints and feedback
      1. Compensation
    3. Customer service
    4. How well are we doing?
      1. Assurance tables
        1. Pest control assurance table
        2. Better Social Housing review
        3. Damp and mould assurance table
        4. Knowledge and Information Management report
        5. Windows assurance table
        6. Noise nuisance assurance table
      2. Tenant satisfaction measures - quarterly
      3. Tenant satisfaction measures - annual
      4. You said, we did
      5. Customer satisfaction surveys
      6. Better social housing review
    5. Consultations
      1. Neighbourhood Policy
    6. Service standards

  5. Find a home

    1. Homes for rent
    2. Homes for sale
      1. What is shared ownership?
        1. Toolkit for shared owners
      2. How to apply for a shared ownership home
      3. Housing for older people
    3. Mutual exchanges
      1. Mutual exchange form | Internal customers
      2. Mutual exchange form | External applicants
    4. 55 Years Plus Housing
    5. Right to Buy or Right to Acquire

  6. About us

    1. Stakeholder news - Westward Way
    2. Who we are
      1. Westward's housing map
      2. Governance and strategy
      3. What we stand for
      4. Board and executive team
      5. Equity, diversity and inclusion
      6. Value for Planet
      7. Partnerships
      8. Our history
      9. Slavery and human trafficking statement
    3. News and media
    4. Careers with Westward
    5. Procurement
    6. Development

  7. MyAccount

  8. Contact us