1. Your home

    1. Book a repair
    2. Repairs and maintenance
      1. Dealing with pests
        1. Mice
      2. Damp and mould
      3. Grounds maintenance
      4. Fire safety
      5. Video call using ResponsEye
      6. Property, caretaking and estate services
    3. Safety in your home
    4. Heating and water
      1. About your boiler
      2. Heating guides
      3. Save on energy bills
      4. Photovoltaic solar panels
      5. Ground source heat pumps
      6. Air source heat pumps
      7. Biomass heating
      8. Be water smart
    5. Improving and maintaining your home
      1. Improving your kitchen or bathroom
      2. External home maintenance
      3. Adaptations to improve life in your home
      4. Customer DIY improvements
      5. Dulux decorating tips
    6. Home owners
      1. Your lease explained
      2. Home owners group
      3. Paying for your home
      4. Buildings insurance
      5. Sub-letting
      6. Staircasing - Buying more shares
      7. Selling your share

  2. Your tenancy

    1. Make a payment
    2. Rent and charges
      1. Service charges
        1. Service charges Q-U 2023-24
        2. Service charges V-Z 2023-24
        3. Service charges M-P 2023-24
        4. Service charges H-L 2023-24
        5. Service charges E-G 2023-24
        6. Service charges A-D 2023-24
        7. Service charges Q-U 2022-23
        8. Service charges A-D 2022-23
        9. Service charges E-G 2022-23
        10. Service charges H-L 2022-23
        11. Service charges V-Z 2022-23
        12. Service charges M-P 2022-23
      2. Rent and service charge FAQs
      3. Be rent change ready
      4. How your rent is calculated
    3. Anti-social behaviour
      1. Cars, fly-tipping or graffiti
      2. Pets
      3. CCTV
      4. Unsanitary conditions or hoarding
      5. Group disorder
      6. Verbal abuse, intimidation or harassment
      7. Threats (of abuse or violence)
      8. Sexual offences
      9. Hate Crime
      10. Drug use and dealing
      11. Assault
      12. Gun or knife crime
      13. Drunk or rowdy behaviour
      14. Hate crime
      15. Noise
      16. Drug issues 'County lines'
    4. Your tenancy agreement
      1. Letting standard
      2. Contents insurance
      3. Keeping pets
      4. Why your data matters
      5. Mobility scooter policy
      6. Ending your Westward tenancy
        1. Notice to quit form for attorney or next of kin
    5. Neighbourhood visits
    6. Newsletters and Guides

  3. Supporting you

    1. Your safety
      1. Safeguarding
      2. Domestic abuse
    2. Help and advice
      1. Customer training opportunities
      2. Find cheaper ways to get online
      3. Help seeking work
      4. Social media policy
    3. FAQs
    4. Your finances and money advice
      1. Household Support Fund
      2. Money help and advice
      3. Making the most of your money
      4. Budgeting
      5. Universal credit
      6. Personal Independence Payments and Bedroom Tax
      7. Credit unions and banking
      8. Money and mental health
    5. Support Services
      1. Parents support services
        1. Plymouth parents' accommodation and support
        2. Torbay young parents' support
        3. Torbay Young Parents' Residents Service - brochure
      2. Mental health support services
        1. Teignbridge Services
        2. Steepway, Paignton
        3. Redworth Project, Totnes
        4. Redcliffe House, Exeter
      3. Housing Plus support services
        1. Mortimer House support project
      4. Vulnerable adults at risk of becoming homeless service
        1. Alexandra House
      5. Accommodation and support services for young women
        1. Brochure for Truro Young Women's Centre
        2. Truro Young Women's Centre
        3. Bethany House
        4. Brochure for Bethany House residents
      6. Helpline Alarm
      7. Support in the community

  4. Your Say

    1. Get involved with Our Voice
      1. Neighbourhood Policy
      2. Cleaning and Window Cleaning
      3. Surveys and more
      4. Customer Scrutiny Group Reviews
      5. Customer Engagement Strategy
      6. Customer Scrutiny Group
      7. You spoke, we listened
    2. Complaints and feedback
      1. Make a claim for compensation
    3. Customer service
    4. How well are we doing?
      1. Tenant satisfaction measures - annual
      2. Tenant satisfaction measures - quarterly
      3. Customer selected priorities for performance
      4. Customer satisfaction surveys
      5. Better social housing review
    5. Neighbourhood action plans
    6. Service standards

  5. Find a home

    1. Homes for rent
    2. Mutual exchanges
    3. Homes for sale
      1. How to apply for a shared ownership home
      2. Interested in shared ownership?
        1. Toolkit for shared owners
      3. Housing for older people
      4. TEST PAGE ONLY Home ownership applications
    4. 55 Years Plus Housing
      1. Markers, Uffculme
      2. Orchard Court, Crediton
    5. Right to Buy or Right to Acquire

  6. About us

    1. Stakeholder news - Westward Way
    2. Who we are
      1. Westward's housing map
      2. About Westward
      3. Transparency and efficiency
      4. What we stand for
      5. Equality, diversity and inclusion
      6. Board and Executive
      7. Value for Planet
      8. Partnerships
      9. Our history
      10. Slavery and human trafficking statement
    3. Job search
      1. Corporate services jobs
      2. Apprenticeships, work experience and volunteering
      3. Westward work benefits
      4. Customer services jobs
      5. Support services jobs
      6. Westward Property Services jobs
    4. News and media
    5. Procurement
    6. Development

  7. MyAccount

  8. Contact us