1. Home

  2. Your home

    1. Book a repair
    2. Repairs and maintenance
      1. Reduce condensation in your home
      2. Grounds maintenance
      3. Fire safety
      4. Property, caretaking and estate services
    3. Safety in your home
    4. Heating and water
      1. About your boiler
      2. Heating guides
      3. Save on energy bills
      4. Photovoltaic solar panels
      5. Ground source heat pumps
      6. Air source heat pumps
      7. Biomass heating
      8. Be water smart
    5. Improvements to your home
      1. Improving your kitchen or bathroom
      2. External home maintenance
      3. Customer DIY improvements
      4. Dulux decorating tips
      5. Adaptations to improve life in your home
    6. Home owners and leaseholders
      1. Your lease explained
      2. Paying for your home
      3. Buildings insurance
      4. Sub-letting
      5. Staircasing - Buying more shares
      6. Selling your share
  3. Your tenancy

    1. Make a payment
    2. Rent and charges
      1. Service charges
        1. Service charges A-D 2021-22
        2. Service charges E-G 2021-22
        3. Service charges H-L 2021-22
        4. Service charges M-P 2021-22
        5. Service charges Q-U 2021-22
        6. Service charges V-Z 2021-22
        7. Service charges A-D Westcountry 2021
        8. Service charges E-L Westcountry 2021
        9. Service charges M-R Westcountry 2021
        10. Service charges S-Z Westcountry 2021
        11. Service charges A-D Tarka 2020
        12. Service charges E-L Tarka 2020
        13. Service charges M-R Tarka 2020
        14. Service charges S-Z Tarka 2020
      2. Rent and service charge FAQs
      3. Be rent change ready
      4. How your rent is calculated
    3. Anti-social behaviour
      1. Cars, fly-tipping or graffiti
      2. Pets
      3. CCTV
      4. Unsanitary conditions or hoarding
      5. Group disorder
      6. Verbal abuse, intimidation or harassment
      7. Threats (of abuse or violence)
      8. Sexual offences
      9. Hate Crime
      10. Drug use and dealing
      11. Assault
      12. Gun or knife crime
      13. Drunk or rowdy behaviour
      14. Hate crime
      15. Noise
      16. Drug issues 'County lines'
    4. Your tenancy agreement
      1. Contents insurance
      2. Keeping pets
      3. Mobility scooter policy
      4. Ending your Westward tenancy
        1. Notice to quit form for attorney or next of kin
    5. Neighbourhood visits
    6. Newsletters and Guides
  4. Supporting you

    1. Your safety
      1. Safeguarding
      2. Domestic abuse
    2. Help and advice
      1. Services during covid-19
        1. Rent issues during covid-19
        2. Safety during covid-19
      2. Customer training opportunities
      3. Find cheaper ways to get online
      4. Help seeking work
      5. Social media policy
    3. Your finances & money advice
      1. Making the most of your money
      2. Money help and advice
      3. Budgeting
      4. Universal credit
      5. Personal Independence Payments and Bedroom Tax
      6. Credit unions and banking
    4. Support Services
      1. Parents support services
        1. Plymouth parents' accommodation and support
        2. Torbay young parents' support
      2. Mental health support services
        1. Teignbridge Services
        2. Steepway, Paignton
        3. Redworth Project, Totnes
        4. Redcliffe House, Exeter
      3. Housing Plus support services
        1. Mortimer House support project
      4. Vulnerable adults at risk of becoming homeless service
        1. Alexandra House
      5. Accommodation and support services for young women
        1. Truro Young Women's Centre
        2. Bethany House
      6. Older People's Support
      7. Helpline Alarm
      8. Support in the community
      9. Support services during Coronavirus
  5. Your Say

    1. Get involved with Our Voice
      1. Customer Scrutiny Group Reviews
      2. Customer Scrutiny Group
      3. Customer Engagement Strategy
      4. Consultation: Great Western Close
      5. Consultation: Crownhill Court, Torquay
      6. Consultation: Chapel Court, Torquay
    2. Complaints & feedback
      1. Make a claim for compensation
    3. Customer service
    4. How well are we doing?
    5. Neighbourhood action plans
    6. Service standards
  6. Find a home

    1. Homes for rent
      1. Mutual exchanges
        1. Lettings form 2
    2. Right to buy or Right to acquire
    3. Homes for sale
      1. How to apply for a shared ownership home
      2. Interested in shared ownership?
        1. Meet the Home Ownership team
        2. Toolkit for shared owners
      3. Housing for older people
    4. 55 Years Plus Housing
  7. About us

    1. Stakeholder news - Westward Way
    2. Who we are
      1. Westward's housing map
      2. About Westward
      3. Transparency and efficiency
      4. What we stand for
      5. Board and Executive
      6. Value for Planet
      7. Partnerships
      8. Our history
      9. Slavery and human trafficking statement
    3. Job search
      1. Corporate services jobs
      2. Apprenticeships, work experience and volunteering
      3. Westward work benefits
      4. Customer services jobs
      5. Support services jobs
      6. Westward Property Services jobs
    4. News and media
    5. Procurement
    6. Development
  8. MyAccount

    1. Register for your MyAccount
  9. Contact us