Grounds maintenance

Man cutting lawnGrounds maintenance is the service that looks after the grass, plants, and outdoor spaces around our housing properties and estates.

This includes:

  • Cutting the grass

  • Trimming hedges and bushes

  • Picking up litter and garden waste

  • Clearing fallen leaves

  • Removing weeds

Our grounds maintenance team, along with our contractors, work all year round to keep these areas neat, tidy, safe, and pleasant to use.

 

How we involve you

We want the service to reflect what matters most to you. That’s why we asked customers to review our current grounds maintenance plan and complete a short survey.

The updated plan has been shaped by feedback from residents, including our estate service champions.

You can see our grounds maintenance specification here. 

 

Have your say

We’d really like to hear your views on the new service. As the people living in our communities, you are often the first to notice when something needs attention. Your feedback is important.

Want to get more involved? You can join our group of estate-service-champions

 

Report an issue

If you have any concerns about grounds maintenance work or schedules,  please use our contact form here.

Your area

Contractors

Area

Contractor

 Map and more information

Bodmin

ASCS (Cornwall)

Click here for more details.

South East Cornwall

TP Tree Services

Click here for more details. 

West Devon

Lally Landscapes

Click here for more details

Torquay

IDVerde

Click here for more details.

Paignton and Brixham

IDVerde

Click here for more details.

Newton Abbot

Countrywide

Click here for more details.

Teignmouth - Starcross

Countrywide

Click here for more details.

Buckfastleigh -Chudliegh

Halcyon

Click here for more details. 

Exeter and Crediton

Countrywide

Click here for more details. 

Cullompton and Tiverton

Countrywide

Click here for more details.

Bude

ASCS (Cornwall)

Click here for more details.

Plymouth

ASCS (Cornwall)

Click here for more details.

Appledore

Westward Housing  Click here for more details.

Beaworthy

Westward Housing Click here for more details.

Bideford

Westward Housing

Click here for more details.

Chulmleigh

Westward Housing

Click here for more details.

Holsworthy

Westward Housing Click here for more details.

Northam

Westward Housing

Click here for more details.

Torrington

Westward Housing

Click here for more details.

Umberleigh

Westward Housing Click here for more details.

Westward Ho!

Westward Housing Click here for more details. 

Winkliegh

Westward Housing Click here for more details. 

Help us to help you

Things to remember Gardening tools image

  • We do not cut grass near parked vehicles. This is to minimise any possible damage. If you see our greens team cutting grass in your area, help us complete our work by moving your vehicle briefly.
  • Pick it up and bin it – are you a responsible dog owner?
  • Did you know we have to right to refuse cutting some grassed areas if there is excess dog mess? Help us by reporting those who commit this offence.
  • If there is washing hanging out to dry we also tend to leave any grassed areas as our machinery can kick up quite a lot of dust and grass etc.
  • Keep your garden / area clear from litter. A lot of our time on site is spent picking up litter before we can fire up our machines.

Unfortunately, when we are cleaning down footpaths etc our machines can kick up a lot of dust so it makes sense to close your windows when you hear us nearby and avoid getting too close when out and about.

1. Loose debris in the grass can sometimes get picked up and propelled through the air by our machines so maintaining a safe distance from our workers at all times will keep you safe.

2. Keep your children and pets from getting too close to our workers.

3. If you need to pass one of us at work, please make yourself visible on approach and wait until we have stopped our machines before you pass. That way we all stay safe.

FAQs

Grass not cut / missed.

Possible reasons for this are;

  • Vehicles parked too close for the grass to be cut safely.
  • Excessive dog mess.
  • Pedestrians in close proximity to area being worked.
  • Ground is possibly too saturated to get the machines on safely.
  • Heavy objects obstructing grassed areas. (Lumps of concrete, household appliances / waste etc)
  • Does the missed area actually belong to us?
  • Is there any washing out?
Grass not cleaned from footpaths, walls, doors, fascias etc

When working on a large site, we tend to cut all grass before cleaning down. There can be quite a time gap between cutting and cleaning and to a tenant or customer this can give a false impression that we have missed or forgotten to clean down particular areas. Keep this in mind when receiving a complaint regarding this issue.

Obviously, it is possible for us to miss something!

Grass hasn’t been cut for a while.

Possible reasons for this are;

  • Bad weather can slow down our progress, delaying our visit to site.
  • Has the area been closed off for safety reasons?
  • Environmental reasons (wildlife, wild plants etc)
  • Excessive dog mess
Litter has not been picked up

We pick up litter before grass cutting but sometimes we do not see litter until we have started cutting due to it being hidden in long grass. This can give the impression that we have not litter picked properly.

Although we do two litter picks per site, it is possible we can miss some!

Dog fouling

The grounds maintenance staff have reported several areas where dog fouling offences and fly-tipping are becoming common, in some areas this problem has increased and ultimately has stopped us from being able to complete our planned work due to the health risks involved. If you see anyone committing either of these offences please report them to the local council.