Get involved with...

Our Voice logoGetting involved doesn’t need to be complicated. Westward have created a new hub for  customers that gives you the opportunity to get your voice heard in a way that suits you. It is simple, inclusive and offers you choice - Our Voice.

Whether it’s through a focus group, online survey or out in your community, you’ll have the opportunity to have your say on what matters to you. Our Voice is all about YOU making a difference to Westward's services and to the improvement of your communities.

There are three areas you can get involved in: Personal, Local and Westward Wide. You can find out more on each below …

Please remember, when you sign-up you are not obligated to complete all tasks you are offered – you can pick and choose. You are in the driving seat.


Woman on sofa with laptop It’s a personal thing

Make your involvement personal by influencing what matters most to you.

You have first-hand experience of our services and know what we’re doing well, and what we could do better.

You can give your feedback from the comfort of your own home by completing our surveys. By doing this you will be entered into a monthly prize draw to win £25 of highstreet vouchers.

By signing up below, you’ll receive online surveys straight to your inbox and we’ll use your comments to help shape our services around you. 


Estate Service Champions

Woman by white boardIt's a local thing

Have your say on your community.

Estate Service Champions | By becoming an estate service champion, you can help us to improve our neighbourhoods.

This is a new role within Westward and we appreciate your interest in being involved. Our staff can’t be everywhere all the time and know that the people living in our communities are often the eyes and ears, so your feedback is really important to us!

Your role will involve monitoring the grounds maintenance in your area and reporting back to Westward once a month, so that we can work in partnership to ensure the quality of the services are as good as they can be.

Residents’ associations | If you’d like to start a tenant group, we can help to recruit and get the ball rolling and make sure the right terms of reference and governance are in place.

We’ll work to understand any problems and play our part in identifying solutions.  

Scroll down this page and use the Our Voice form to sign up.

Customer Scrutiny Group

SG members, chief executive, Barbara, and head of board, Brian. It's a Westward thing

Make your involvement count by influencing key decisions, policies, procedures, and services across Westward.

Customer Scrutiny Group - The Panel comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements.

As face-to-face meetings are currently not possible due to the Coronavirus pandemic, regular meetings are currently held online. Find out more here. 

Below is a video from member, Janine, about her journey with the scrutiny group.

Scroll down this page to sign up.

Sign up to Our Voice

Whether you want to complete surveys or be an Estate Service Champion, fill out the form below and we will get back to you with more information. Remember, when you sign-up you are not obligated to complete all tasks you are offered – you can pick and choose. 

Our Voice Form

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There’s something in it for everyone, including you!

Woman on laptop Getting involved is a win-win for everyone – you develop new skills, while helping us understand what is important.

  • Boost your confidence and wellbeing
  • Help shape future decisions within our business
  • Connect with people
  • Gain valuable skills and experience
  • Improve services and make a difference to communities

If you do want to get involved in some of our bigger projects, such being part of one of our groups, then we can provide you the necessary training to help you get involved in a way that works for you. We’ll also reimburse you for any travel or other expenses too, so you won’t be out of pocket.

However you want to get involved, no matter how much time you commit, you will be entered into a prize draw every month to win £25 worth of LoveToShop vouchers.