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Our Voice logo

Holding Westward to account.

Lady on laptop with cup of tea Getting involved doesn’t need to be complicated. Westward have created a hub for customers that gives you the opportunity to get your voice heard in a way that suits you. It is simple, inclusive and offers you choice.

We’ll always tell you what it involves, and it is all done online.

Whether it’s through a focus group, online survey or out in your community, you’ll have the opportunity to have your say on what matters to you. It is all about YOU making a difference to Westward's services and to the improvement of your communities.

There are different areas you can get involved in: customer scrutiny group, estate service champions, surveys and more. You can find out more on each in the boxes below.

Please remember, when you sign up you are not obligated to complete all tasks you are offered – you can pick and choose. You are in the driving seat.

By doing this you will be entered into a monthly prize draw to win £25 of Highstreet vouchers.

Click here to sign up to Our Voice

Whether you want to complete surveys or be an Estate Service Champion, fill out the form below and we will get back to you with more information. Remember, when you sign-up you are not obligated to complete all tasks you are offered – you can pick and choose. 

Our Voice Form

Note: Questions marked by * are mandatory

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Commitment to improving tenant involvement

Westward are proud members of customer engagement experts TPAS since 2005. They help us to improve how we involve our tenants and the wider community in what we do.

Membership means we have access to additional support and advice. By increasing our skills and knowledge we will be able to raise our engagement standards across the board. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.

Find out more and join as a tenant here to access resources and member benefits.

TPAS logo with link to their website