You said, we did
You said
You wanted to see more colleagues visiting estate and schemes.
We did
As part of the neighbourhood policy review, colleagues visited schemes in Devon and Cornwall to speak with customers face to face. These visits gave customers a direct opportunity to share what is working well and what could improve and their feedback will help shape future neighbourhood policy services.
YOU SAID WE DID 2
You said
You wanted customers to be more involved in the process of recruiting to the posts of senior managers and above.
We did
Customer scrutiny group members have played an active role in recruitment for senior roles, including assistant director housing, new board members and the new chief financial and IT infrastructure officer. Their involvement means customer views are represented in key appointments and helps ensure senior leaders understand what matters to residents.
Cleaning tender
You said
You told us what is most important to you in creating services you trust.
We did
We used customer feedback to review our service standards and identify where clearer, more consistent information is needed. This will help make expectations easier to understand and support better conversations about the services customers receive.
