Getting involved doesn’t need to be complicated. There are different opportunities available to get your voice heard in a way that suits you — take your pick. 

Lady on laptop with cup of tea

Whether it’s through a focus group, online survey or out in your community, you have the opportunity to have your say on what matters to you. It is all about YOU making a difference to Westward's services and to the improvement of your communities.

There are different areas you can get involved in: customer scrutiny group, estate service champions, surveys and more. You can find out more on each in the boxes below.

Please remember, when you sign up you are not obligated to complete all tasks you are offered – you can pick and choose. You are in the driving seat.

By doing this you will be entered into a monthly prize draw to win £25 of Love2Shop vouchers.

Click here to sign up to Our Voice

Whether you want to complete surveys or be an Estate Service Champion, fill out the form below and we will get back to you with more information. Remember, when you sign-up you are not obligated to complete all tasks you are offered – you can pick and choose. 

Our Voice Form

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Get involved

  1. image-RS12771.jpg Customer Scrutiny Group
  2. image-img94joktmu714994.jpg Surveys and more with Our Voice
  3. image-P6250053.JPG Estate Service Champions
  4. image-Standard - good landlord relationship (002).jpg Customer Engagement Strategy
  5. image-dreamstime_l_179978817.jpg Home owners conference
  6. image-Cubert handover to Westward (3) web res crop.jpg Consultations

You said, we did

You said, we did

You said

Customers felt that it was important to speak to somebody in Westward about ongoing repairs to explain the issue in detail as well as using online forms.

We did

We have set up a new team of property services assistants to manage ongoing repairs and follow on works who can quickly deal with the issue and progress it.

Repairs service

Repairs service

You said

That occasionally repairs took more than one visit to be completed and, in some cases, customers had to contact Westward to get the work completed.

We did

We have introduced a ‘one repair, one works’ order approach - when a job is raised it is left open until completion rather than closed and a follow-on job raised.

Cleaning tender

Cleaning tender

You said

You let us know that you would like to have more involvement with the recruitment of new cleaning contractors.

We did

Invited customers to take part in the tender process, this included reviewing the cleaning specification, scoring the tenders, and interviewing contractors and we will continue to do this with other tenders in the future.

Cleaning tender

Cleaning tender

You said

You asked for a cleaning and window cleaning page on the website.

We did

Designed a new page where information about your scheme and contractor can be found. 

You said we did

You said we did

You said 

You let us know you would like to have more involvement with the recruitment at Westward.

We did

Invited customer scrutiny members to take part in scoring and interviewing the applicants for CEO of Westward

You said we did home

You said we did home

You said

Home owners and shared owners asked for more engagement opportunities.

We did

  • We have a page dedicated to home owners here
  • We have set up a home owners group that meets quarterly

Commitment to improving tenant involvement

TPAS logo with link to their websiteWe are proud members of customer engagement experts TPAS since 2005. They help us to improve how we involve our tenants and the wider community in what we do.

Membership means we have access to additional support and advice. By increasing our skills and knowledge we will be able to raise our engagement standards across the board. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.

Find out more and join as a tenant here to access resources and member benefits.