Get involved

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Getting involved doesn’t need to be complicated. 

Getting involved doesn’t need to be complicated. There are different opportunities available to get your voice heard in a way that suits you — take your pick. 

Lady on laptop with cup of tea

Whether it’s through a focus group, online survey or out in your community, you have the opportunity to have your say on what matters to you. It is all about YOU making a difference to Westward's services and to the improvement of your communities.

You can take a look at our Customer Engagement Strategy 2025-2030 here. 

There are different areas you can get involved in: customer scrutiny group, estate service champions, surveys and more. You can find out more on each in the boxes below.

Please remember, when you sign up you are not obligated to complete all tasks you are offered – you can pick and choose. You are in the driving seat.

By doing this you will be entered into a monthly prize draw to win £25 of Love2Shop vouchers.

Click here to have your say, your way.

Whether you want to complete surveys or be part of our customer scrutiny group, please fill out the form below and we will get back to you with more information. Remember, when you sign-up you are not obligated to complete all tasks you are offered – you can pick and choose. 

Our Voice Form

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Ways to get involved

  1. Click here for Customer scrutiny group Customer Scrutiny Group
  2. Click here for surveys and more with Our Voice Surveys and more with Our Voice
  3. Click here for Estate service champions Estate Service Champions
  4. Click here for Home owners conference Home owners conference
  5. Click here for consultations Consultations
  6. Click here for customer communications group Customer communications group

We collect feedback from customers in several ways. These can be in person, at coffee mornings, engagement activities, as part of our complaints process, satisfaction surveys, or as part of our neighbourhood visits. You can view more 'you said, we did' examples here. 

You said, we did

You said, we did

You said

You told us you wanted to see more of your housing officer.

We did

We have recruited extra support roles to give housing officers more time to come out to estates.

YOU SAID WE DID 2

YOU SAID WE DID 2

You said

You would like to see your current rent charge to compare with new charges.

We did

We will begin to incorporate this on some of the rent letters this year.

Cleaning tender

Cleaning tender

You said

You asked for more information about different types of abuse to the adult safeguarding leaflet as well as a single point of contact.

We did

We added financial abuse to the list of different types of abuse and included the details of the local police for people to use.

Commitment to improving tenant involvement

TPAS logo with link to their website We are proud members of customer engagement experts TPAS since 2005. They help us to improve how we involve our tenants and the wider community in what we do.

Membership means we have access to additional support and advice. By increasing our skills and knowledge we will be able to raise our engagement standards across the board. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.

Find out more and join as a tenant here to access resources and member benefits.