Contact Us

My account link image Opening hours are 9am - 5pm Monday to Friday (not bank holidays). When the office is closed there is an out-of-hours telephone service.

Due to Coronavirus our offices are closed to the public, but you can contact us using the methods below.


Contact Us

Please use the weblink above for your enquiry – you can select the department using the drop-down menu.

The easiest and quickest way to contact us to is to set up a MyAccount so that you always have access to your personal information.

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Include your name, address and a brief outline of the issue. Text : 07990 536536

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If you have a repairs emergency, please call us immediately on 0300 100 1010 to ensure that we are able to respond.  The website forms are for routine repairs.  Thank you.

Customer Hub: 0300 100 1010 

Payment by card (24 hour): 0844 557 8321

Red Button Alarm Helpline: 01237 428094

If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.

If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.


01626 355137

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Due to safe working practices during coronavirus our offices are closed.

Westward, Templar House, Collett Way, Newton Abbot TQ12 4PH

What3Words location: ///casual.flown.brand

Templar House map and directions

Tarka House (visitors by booked appointment only), Clovelly Road Industrial Estate, Bideford EX39 3HN

 Tarka House map and directions