The easiest way to contact us for services is to set up a MyAccount
Most people who visit this page are looking for information that is already on our website. Save yourself time and use the Search box before you contact us.
Opening hours are 9am - 5pm Monday to Friday (not bank holidays).
Emergency repair? Call us on 0300 100 1010 day or night for our out of hours service.
Text any message to 07990 536536 and remember to include your name, address and message.
Customer Hub: 0300 100 1010 (including 24 hour automated payments)
If you have an emergency please call us immediately, the web forms are for routine requests only.
Red Button Alarm Helpline: 01237 428094
If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.
If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.
Most colleagues are out on visits or working in a mobile way, so you can only attend the office for pre-booked appointments. It is not open to drop-in visitors.
Westward, Templar House, Collett Way, Newton Abbot TQ12 4PH
What3Words location: ///casual.flown.brand https://w3w.co/casual.flown.brand
Tarka House (visitors by booked appointment only), Clovelly Road Industrial Estate, Bideford EX39 3HN
For information on how and when it's best to contact the Customer Enabling Hub click here.