Contact us

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We are here to support you. Scroll down to see all the ways you can contact us. 

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Manage your tenancy with MyAccount

The easiest and most efficient way to contact us for services is to use your Westward online account, MyAccount.

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Most people who visit this page are looking for information that is already on our website. Save yourself time and use the search box before you contact us. 

Contact Us Form

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Web bot

  • 24/7 Web bot assistance
    Our automated web bot is available around the clock to answer common questions and guide you to helpful information and resources.

  • Live chat with our team
    Prefer a human touch? During our office hours (Monday to Friday, 10am - 4pm), you can chat directly with one of our friendly customer enabling advisors for real time support.

To start a conversation, simply click the chat icon located at the bottom-right corner of any page on our website. 

Email 
Text 

07990 536536

Please include your name, address and message.

Telephone 

0300 100 1010 

Office hours are Monday to Friday, 10am - 4pm. Call same number for 24-hour automated payments and emergency repairs out of normal office hours.

For information on how and when it's best to contact the Customer Enabling Hub click here.

If you have an emergency please call us immediately, or if it is during working hours on a normal working day you can use webchat with an advisor. Our web forms are for routine requests only.  

Red Button Alarm Helpline: 01237 428094

If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.

If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.

Fax

01626 355137

Office locations 

Most colleagues are out on visits or working in a mobile way, so you can only attend the office for pre-booked appointments. It is not open to drop-in visitors.