Contact Us
Opening hours are 9am - 5pm Monday to Friday (not bank holidays). When the office is closed there is an out-of-hours telephone service.
Due to Coronavirus our offices are closed to the public, but you can contact us using the methods below.
Online
Contact UsPlease use the weblink above for your enquiry – you can select the department using the drop-down menu.
The easiest and quickest way to contact us to is to set up a MyAccount so that you always have access to your personal information.
Text 
Include your name, address and a brief outline of the issue. Text : 07990 536536
Telephone 
If you have a repairs emergency, please call us immediately on 0300 100 1010 to ensure that we are able to respond. The website forms are for routine repairs. Thank you.
Customer Hub: 0300 100 1010
Payment by card (24 hour): 0844 557 8321
Red Button Alarm Helpline: 01237 428094
If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.
If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.
Fax
01626 355137
Office locations 
Due to safe working practices during coronavirus our offices are closed.
Westward, Templar House, Collett Way, Newton Abbot TQ12 4PH
What3Words location: ///casual.flown.brand https://w3w.co/casual.flown.brand
Templar House map and directions
Tarka House (visitors by booked appointment only), Clovelly Road Industrial Estate, Bideford EX39 3HN