Contact us

My account link image If you are an existing Westward customer, then the easiest way to contact us for services is to set up a MyAccount

Most people who visit this page are looking for information that is already on our website. Save yourself time and use the Search box before you contact us. 

If you have an emergency repair you should call 0300 100 1010.

For all non-emergencies, please use the forms in your MyAccount or email us.

Usual opening hours are 9am - 5pm Monday to Friday (not bank holidays).

Online Form

Contact Us Form

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Text any message to 07990 536536 and remember to include your name, address and message.


Customer Hub: 0300 100 1010  (including 24 hour automated payments)

If you have an emergency please call us immediately, the web forms are for routine requests only.  

Red Button Alarm Helpline: 01237 428094

If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.

If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.


01626 355137

Office locations 

Most colleagues are out on visits or working in a mobile way, so you can only attend the office for pre-booked appointments. It is not open to drop-in visitors.

Westward, Templar House, Collett Way, Newton Abbot TQ12 4PH

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Templar House map and directions

Tarka House (visitors by booked appointment only), Clovelly Road Industrial Estate, Bideford EX39 3HN

 Tarka House map and directions

For information on how and when it's best to contact the Customer Enabling Hub click here.