Contact us

My account link image Opening hours are 9am - 5pm Monday to Friday (not bank holidays). Due to Coronavirus our offices are closed to the public, but you can contact us using the methods below.

In any repairs emergency, if Westward is closed then you can still call us on 0300 100 1010 as we have an out-of-hours cover  service.

The easiest and quickest way to contact us to is to set up a MyAccount so that you always have access to your personal information.

Online Form

Contact Us


Text any message to 07990 536536 and remember to include your name, address and message.


Customer Hub:0300 100 1010  (including 24 hour automated payments)

If you have an emergency please call us immediately, the web forms are for routine requests only.  

Red Button Alarm Helpline: 01237 428094

If you have any hearing difficulty, you can also contact us using Relay UK, managed by BT.

If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.


01626 355137

Office locations 

Due to safe working practices during coronavirus our offices are closed.

Westward, Templar House, Collett Way, Newton Abbot TQ12 4PH

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Templar House map and directions

Tarka House (visitors by booked appointment only), Clovelly Road Industrial Estate, Bideford EX39 3HN

 Tarka House map and directions

For information on how and when it's best to contact the Customer Enabling Hub click here.