Contact Us

Opening hours are 9am - 5pm Monday to Friday (not bank holidays). When the office is closed we use an out-of-hours service.

Online

Please use the weblink above for your enquiry – you can select the department using the drop-down menu.

Text

Include your name, address and a brief outline of the issue. Text : 07990 536536

Telephone

If you have a repairs emergency, please call us immediately on 0300 100 1010 to ensure that we are able to respond immediately. The website forms are for routine repairs. Thank you.

Customer Hub: 0300 100 1010

Payment by card (24 hour): 0844 557 8321

Red Button Alarm Helpline: 01237 428094

If you have any hearing difficulty, you can also contact us using Typetalk, Typetalk is managed by the Royal National Institute for the Deaf.

If you use a textphone you can make a call through TextDirect by dialling the prefix 18001 before our number. TextDirect is available from most telephone networks and is provided by BT.