Our Service Standards cover the following areas:

  • Customer service
  • Moving in and keeping your tenancy
  • Paying rent and service charge
  • Looking to move
  • Repairs and maintenance
  • Home safety
  • Estate service
  • Anti-social behaviour
  • Resident and community engagement

Please click below to read the Service Standards booklet below for all the details: 

Service standards front cover.JPG

1

1

We keep our promises, respond in a timely way, and keep you updated throughout.

2

2

We treat you with respect, show empathy and adapt our approach to meet your needs.

3

3

We build and maintain good‑quality homes that are safe, efficient and affordable to live in.

4

4

We are responsive and fair in how we manage your charges.

5

5

We look after your neighbourhoods and manage our homes in a way that supports your wellbeing.

6

6

We help you feel settled and confident in your home.

7

7

We make it easy to access our services in a way that suits you.