Keeping your home safe and secure
Repairs and maintenance
Repairs and maintenance
We look after repairs and maintenance for your home.
If you have an emergency repair, we are here 24 hours a day, 7 days a week.
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We also carry out work on homes when people move out and before new tenants move in.
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Repairs are done by our own team (Westward Property Services), our main contractor (MD Group), and a few trusted specialist contractors across the South West.
We aim to give you good value for money. If you need advice or help, please get in touch, we’re always happy to assist.
Emergency repairs
If someone’s life is in danger, please call 999 immediately.
For urgent repairs, please telephone us straight away: 0300 100 1010.
Outside office hours (9-5pm), your call will automatically divert to our 24-hour cover service.
An emergency repair is any problem that creates an immediate risk to health, safety, security, or the structure of your home. Examples include:
- Gas leak or smell of gas
- Major fault with the electricity supply
- Unsafe electrical fittings
- Burst water pipe or severe flooding
- Damage caused by fire or severe storms
- No heating (particularly in cold weather)
- Completely blocked main drains
- Breakdown of lift
- Breaches of security to outside doors or windows
- Failure of warden alarm or call system
- Any other urgent issue that puts people at risk or causes serious damage to the building
