Repairs and maintenance

We look after repairs and maintenance for your home.

If you have an emergency repair, we are here 24 hours a day, 7 days a week.
We also carry out work on homes when people move out and before new tenants move in.
Repairs are done by our own team (Westward Property Services), our main contractor (MD Group), and a few trusted specialist contractors across the South West.

We aim to give you good value for money. If you need advice or help, please get in touch, we’re always happy to assist.

Emergency repairs

If someone’s life is in danger, please call 999 immediately.

For urgent repairs, please telephone us straight away: 0300 100 1010.

Outside office hours (9-5pm), your call will automatically divert to our 24-hour cover service.

An emergency repair is any problem that creates an immediate risk to health, safety, security, or the structure of your home. Examples include:

Gas leak or smell of gas
Major fault with the electricity supply
Unsafe electrical fittings
Burst water pipe or severe flooding
Damage caused by fire or severe storms
No heating (particularly in cold weather)
Completely blocked main drains
Breakdown of lift
Breaches of security to outside doors or windows
Failure of warden alarm or call system
Any other urgent issue that puts people at risk or causes serious damage to the building

Provide an option of ways for you to report repairs that is convenient for you.
Tell you the date by which we will complete a repair and offer repairs appointments (where works are inside your home) that are as flexible as possible.
Tell you if and why we are unable to carry out your repair in the foreseeable future and what our plans are.
Let you know of any unexpected delays in keeping appointments or completing repairs.
Consult you about long-term maintenance plans or major works and consider your views and opinions.
Tell you about our plans for any internal refurbishment of your home or external major improvements and give you at least 3 months advance notice of starting works.
Before going ahead with the work, give you an indication of any increase your service charges or the financial contribution that you will be expected to make for the proposed works.
Consider your needs before we start work in your neighbourhood and minimise disruption as much as possible.

Look after your home, garden and communal areas.
Report repairs as soon as possible, provide us with the necessary information and keep appointments.
Allow us to regularly inspect your home so that we can keep it well-maintained and safe.