Repairs and maintenance

Through our experienced and skilled teams, we provide a variety of repairs and maintenance services.

Along with working on homes between tenancies, we also provide a 24/7 response service, so no matter what time of day or night it is, if there’s an emergency repair, we can deal with it. We have our own in-house Westward Property Services, our main contractor MD Group and a few specialist contractors across the south west.

We work to offer solutions to ensure that value for money is achieved. We are always happy to offer advice and help where needed.

In an emergency

In an emergency, please telephone us immediately: 0300 100 1010.

Outside office hours this will automatically divert to our 24 hour cover service.

An emergency is when there is a:

Gas leak or smell of gas
Major fault with electricity supply
Unsafe electrical fittings
Burst water pipe
Flooding
Severe storm damage
Fire damage
No heating
Completely blocked main drains
Breakdown of lift
Breaches of security to outside doors and windows
Failure of warden alarm/call system
Any other problem or defect which puts the health, safety or security of a tenant or a third party at immediate risk, or which affects the structure of the building adversely.

The website forms below are for ROUTINE REPAIRS ONLY.

Service Standards: Repairs & maintenance

We will:

Provide an option of ways for you to report repairs that is convenient for you.
Tell you the date by which we will complete a repair and offer repairs appointments (where works are inside your home) that are as flexible as possible.
Tell you if and why we are unable to carry out your repair in the foreseeable future and what our plans are.
Let you know of any unexpected delays in keeping appointments or completing repairs.
Consult you about long-term maintenance plans or major works and consider your views and opinions.
Tell you about our plans for any internal refurbishment of your home or external major improvements and give you at least 3 months advance notice of starting works.
Before going ahead with the work, give you an indication of any increase your service charges or the financial contribution that you will be expected to make for the proposed works.
Consider your needs before we start work in your neighbourhood and minimise disruption as much as possible.

We ask you to:

Look after your home, garden and communal areas.
Report repairs as soon as possible, provide us with the necessary information and keep appointments.
Allow us to regularly inspect your home so that we can keep it well-maintained and safe.