Safety in your home

Cover of the Safety in your home leaflet We strongly recommend you take the time to look through your Safety in your home leaflet which will answer any questions you may have around electrical, gas, asbestos, water and fire safety at your property.

It is important that we carry out a safety check on your heating system to ensure that you and your property are safe.

To book an appointment for your heating safety check fill in the form to

Contact Us

or call us on 0300 100 1010.

Gas heating - what to do if you smell gas

  • Call the National Grid on 0800 111 999 immediately (ideally from outside the property)
  • Do not smoke
  • Turn off gas supply at meter (if possible)
  • Do not turn on anything electrical
  • Ventilate the building
  • Leave the building immediately

Fire safety

Read more here

If you have any concerns at all please do not hesitate to contact us.

Carbon monoxide safety

Carbon monoxide (CO) is a poisonous gas that you can't see, smell or taste. Exposure to the gas can cause long-term damage or be fatal. 

The warning signs

It's easy to spot signs that your gas or heating appliances are producing carbon monoxide. Danger signs can include:

  • Soft yellow flames
  • Sooty stains or discolouration on or around gas appliances
  • Increased levels of condensation in rooms with gas appliances
  • Fumes or smoke in the house
  • Slower than usual burning of solid fuel fires

What are the symptoms of carbon monoxide poisoning?

Symptoms can include: headaches, drowsiness, visual problems, dry throat, nausea or vomiting.

If you or someone you're with feels ill and you think it could be carbon monoxide poisoning you must get out into fresh air quickly, call for medical help and tell them the reason you suspect. They can tell if it is CO poisoning with a blood or breath test.

Carbon monoxide poisoning symptons

Service standards: home safety

We will:

  1. Assess your personal needs and where possible, make arrangements to make your home and environment as safe as possible. 
  2. Carry out property compliance safety checks i.e. gas and electricity safety checks within the required timescales, accommodating your appointment preferences wherever possible. 
  3. Regularly test safety elements such as fire doors and smoke alarms, lights and CCTV systems for your safety.

We ask you to:

  1. Keep appointments for property compliance and health and safety checks and inspections. 
  2. Tell us about anything that we can help with to keep you safe in your home. 
  3. Keep your family, neighbours, others and our property safe and protected from health and safety hazards.