We strongly recommend you take the time to look through your Safety in your home leaflet which will answer any questions you may have around electrical, gas, asbestos, water and fire safety at your property.

Cover of the Safety in your home leaflet

 

To book an appointment for your heating safety check fill in the form here,

or call us on 0300 100 1010.

Gas heating - what to do if you smell gas
  • Call the National Grid on 0800 111 999 immediately (ideally from outside the property)
  • Do not smoke
  • Turn off gas supply at meter (if possible)
  • Do not turn on anything electrical
  • Ventilate the building
  • Leave the building immediately

If you have any concerns at all please do not hesitate to contact us.

 

Emergency repairs

If someone’s life is in danger, please call 999 immediately.

For urgent repairs, please telephone us straight away: 0300 100 1010.

Outside office hours (9-5pm), your call will automatically divert to our 24-hour cover service.

An emergency repair is any problem that creates an immediate risk to health, safety, security, or the structure of your home. Examples include:

  • Gas leak or smell of gas
  • Major fault with the electricity supply
  • Unsafe electrical fittings
  • Burst water pipe or severe flooding
  • Damage caused by fire or severe storms
  • No heating (particularly in cold weather)
  • Completely blocked main drains
  • Breakdown of lift
  • Breaches of security to outside doors or windows
  • Failure of warden alarm or call system
  • Any other urgent issue that puts people at risk or causes serious damage to the building
  1. Click here for Fire safety Fire safety
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  5. Click here for Keeping communal areas clear Keeping communal areas clear