We strongly recommend you take the time to look through your Safety in your home leaflet which will answer any questions you may have around electrical, gas, asbestos, water and fire safety at your property.

Cover of the Safety in your home leaflet

 

To book an appointment for your heating safety check fill in the form here,

or call us on 0300 100 1010.

Gas heating - what to do if you smell gas
  • Call the National Grid on 0800 111 999 immediately (ideally from outside the property)
  • Do not smoke
  • Turn off gas supply at meter (if possible)
  • Do not turn on anything electrical
  • Ventilate the building
  • Leave the building immediately

If you have any concerns at all please do not hesitate to contact us.

 

Service standards: home safety

We will:

  1. Assess your personal needs and where possible, make arrangements to make your home and environment as safe as possible. 
  2. Carry out property compliance safety checks i.e. gas and electricity safety checks within the required timescales, accommodating your appointment preferences wherever possible. 
  3. Regularly test safety elements such as fire doors and smoke alarms, lights and CCTV systems for your safety.

We ask you to:

  1. Keep appointments for property compliance and health and safety checks and inspections. 
  2. Tell us about anything that we can help with to keep you safe in your home. 
  3. Keep your family, neighbours, others and our property safe and protected from health and safety hazards.

Emergency repairs

If someone’s life is in danger, please call 999 immediately.

For urgent repairs, please telephone us straight away: 0300 100 1010.

Outside office hours (9-5pm), your call will automatically divert to our 24-hour cover service.

An emergency repair is any problem that creates an immediate risk to health, safety, security, or the structure of your home. Examples include:

  • Gas leak or smell of gas
  • Major fault with the electricity supply
  • Unsafe electrical fittings
  • Burst water pipe or severe flooding
  • Damage caused by fire or severe storms
  • No heating (particularly in cold weather)
  • Completely blocked main drains
  • Breakdown of lift
  • Breaches of security to outside doors or windows
  • Failure of warden alarm or call system
  • Any other urgent issue that puts people at risk or causes serious damage to the building
  1. Click here for Fire safety Fire safety
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