FAQs

If you would like to add someone to your tenancy agreement then we will need to know more about them to check if they are eligible.

Please read this page and then complete the form Your Tenancy | Westward

If you would like to remove someone from your tenancy agreement then we need to know a bit more.

 Please read about it on this page and then complete the form Your Tenancy | Westward

You're welcome to add an occupant - we just need their name, date of birth and relationship to you please?

If you'd like to log an email address or mobile number for them that's fine but you don't have to Contact Us | Westward

If you want to end or come off your tenancy agreement then we need to know a bit more. 

Please read this page and then complete the form Ending Your Tenancy | Westward

If you would like to succeed on a tenancy then we need to know a bit more.

Please read about it here and then complete the form Your Tenancy | Westward

I want to apply to be housed by Westward 

How do I get a Westward home

Do you have any houses available

The waiting list to rent from a housing association is held by Devon Home Choice or Cornwall Homechoice.

Register with the appropriate one and then you can start bidding for a property. More here: Homes for Rent | Westward

I want to give notice

I'm doing a mutual exchange

I'm moving out

Okay, your tenancy agreement tells you what you must do,It's important that you do everything you need to or you could be charged for any problems which you are responsible for.

The first step is to give written notice, by emailing info@westwardhousing.org.uk or sending a letter to: Westward,Templar House,Collett Way,Newton Abbot TQ12 4PH.

If you are doing a mutual exchange please read more here Finding a mutual exchange home | Westward

Important: You will be charged for your full notice period even if you move out sooner Ending Your Tenancy | Westward

How much is my rent?

What is my rent this month

How much rent should I pay

How much is my monthly charge

What is my rent balance

Do I need to make a payment

When is my rent charged or due

When do I next need to make a rent payment

I want to set up a direct debit

Can I pay you through the bank

Easy payment

Which repairs am I responsible for?

Do I have to fix something that I have broken

What repairs do I have to do

Which repairs might I have to pay for

This depends on what sort of tenancy you have, so please check your agreement.

These range from minor repairs in your home to any fittings that you might have installed.

Please see the link for the full list and our policy Book A Repair | Westward

Do I have an allocated parking space?

Is the parking space outside my house mine?

How can I get a parking space?

Can I park in a garage?

This should be in your tenancy agreement.

If you can't find it then please contact us here: Contact Us | Westward

If you have a MyAccount, you can update all your contact details within the "My contact details" communications dashboard. Login here: MyAccount | Westward

If not, you will need to Contact Us | Westward

If you are unhappy with a service that you have received from us you can make a complaint here: Feedback and Complaints | Westward 

Thanks for telling us so we can put things right. If your complaint is about another customer then please find out more and tell us here: Anti-social Behaviour | Westward

I want to report anti-social behaviour

I want to complain about a resident

Anti-social behaviour can be very unpleasant. We have a toolkit about what you can do and how to report it  Anti-social Behaviour | Westward

If you are concerned for your safety, please phone the police on 999.