Improvements to your home

Coffee and glasses istock image “Your home is the most important thing. It is your sanctuary after a busy day, a safe space for your family to grow up in and where you make your memories. So you should enjoy how it feels, know that you are safe and love the look and feel of it."

At Westward we understand this, which is why the largest area of budget spent at Westward is on our existing homes.

Our property investment team manage these important enhancements to your home, and aim to offer you as much choice as is possible. 

We provide handy guides on what to expect for each of these improvement areas if they are due to be carried out on your home.

Just click on the links to see the specific advice before any work:

When will my home improvement be due?

We carry out internal improvements to your homes when the kitchen, bathroom or heating system reaches the end of its life.Kitchen improved by Westward

We make these improvements based on the age and condition of the part and to make sure we are working efficiently, we focus on specific towns or villages at a time.

In this way, we can deliver great value for money and pass these savings on to further improvements for the condition of your homes.

To find out if your home is due for improvements in our current programme of:

  • bathrooms
  • kitchens
  • heating systems
  • windows / doors
  • or external redecoration upgrades

You can

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here or call on 0300 100 1010.

Please note that our planned work programme may be subject to change; it indicates our intentions for the year ahead, subject to budget and approval.

Whilst you await your improvements, you can prolong the healthy working life of your windows and doors by taking a look at the following guides depending on which make you have installed: 

Planned maintenance team

Heating engineer Our friendly team of operatives and contractors carry out a wide range of work to maintain Westward homes to the Westward Standard (which exceeds Decent Homes Standard).

We take a customer-focused approach.

To keep our customers involved in the programme and ensure they are informed of work before it happens, we consult on the way the work is organised and ask for feedback on completion.

This means that we:

  • Minimise disruption to cusotmers while the work is happening
  • Give customers as much choice as possible where there are options for colour, style and materials
  • Keep customers informed of any problems or delay in the work
  • Wherever possible, carry out repairs on planned rather than reactive programmes, to maximise efficiency and minimise cost and disruption