Book a NEW repair

Emergency Repairs

A Westward surveyor

If you have an emergency repair, call: 0300 100 1010

All calls outside office hours (9-5pm) automatically divert to our emergency out of hours call centre. You should contact the emergency repairs service only if there is a danger to you, the public or your home outside office hours.
There is a full list of emergency repair jobs in the Repairs Policy.

To book a NEW routine repair

To book a new routine repair, choose one of these options:

    1. Log in to MyAccount

      • Use the My Repairs section.

    2. Use the online form below

      • Select the type of repair by clicking the image boxes.

      • Fill in your personal details into the web form.

      • Note: Use the form where you have to fill in all your personal details as it is not inside MyAccount.

    3. Send a text message

      • Text 07990 536536

      • Include all of the following:

        1. The word “repair”

        2. Your full name

        3. Your address

        4. A brief description of the issue

    4. Call during office hours

      • Phone: 0300 100 1010

You can learn more about repairs for renting customers here: Living in your home.

To save time and avoid having to wait in for a surveyor to do a pre-visit, use our video call system when you book a repair. 

As a tenant you are responsible for:

  • Painting and decorating internal doors, walls, ceilings, window sills and window frames
  • Repairs to any fixtures and fittings that belong to you
  • Unblocking drains where you have caused the damage (two tips): Never pour fat or tea leaves down the drain & never put disposable nappies, sanitary towels and plastic bags down the toilet)
  • Arranging your own contents insurance
  • Your garden and boundary hedges
  • Minor internal repairs or replacements, such as tap washers, light bulbs, fluorescent tubes & starters, curtain rails, plugs & chains for baths/sinks and electrical fuses
  • Repairing any installation fitted by you after the start of your tenancy
  • Removal of any wasp nests, rats, mice and other vermin/pests (visit our pest control webpage)
  • You are responsible for any damage caused by neglect or misuse by you, your family or your visitors

To ask about an repair you have ALREADY contacted us about previously, please Contact Us here.

For a NEW repair request, use the process below.