Book a NEW repair

Westward colleague next to Westward van For an EMERGENCY REPAIR call 0300 100 1010. 

There is a full list of emergency repair jobs in the Repairs Policy.

To book a NEW routine repair either:

  • Log into MyAccount and use the My Repairs section
  • Use the form below where you have to fill in all your personal details as it is not inside MyAccount
  • Text 07990 536536  (include the word ‘repair’, your name, address and a very brief description of the issue).
  • Call 0300 100 1010 during office hours 

You can learn more about repairs for renting customers here: Living in your home.

To save time and avoid having to wait in for a surveyor to do a pre-visit, use our video call system when you book a repair. 

As a tenant you are responsible for:

  • Painting and decorating internal doors, walls, ceilings, window sills and window frames
  • Repairs to any fixtures and fittings that belong to you
  • Unblocking drains where you have caused the damage (two tips): Never pour fat or tea leaves down the drain & never put disposable nappies, sanitary towels and plastic bags down the toilet)
  • Arranging your own contents insurance
  • Your garden and boundary hedges
  • Minor internal repairs or replacements, such as tap washers, light bulbs, fluorescent tubes & starters, curtain rails, plugs & chains for baths/sinks and electrical fuses
  • Repairing any installation fitted by you after the start of your tenancy
  • Removal of any wasp nests, rats, mice and other vermin/pests (See dealing with pests leaflet)
  • You are responsible for any damage caused by neglect or misuse by you, your family or your visitors

To ask about an repair you have ALREADY contacted us about previously, please Contact Us here.

For a NEW repair request, use the process below.

Only emergency or essential repairs bookings can currently be made

What does this mean?

We are sorry for any inconvenience, but until 1st April 2024, due to pressures on the repair service, we will only carry out emergency or essential repairs.

You should not contact us for routine repairs until after that date.

Why?

The reason is that repairs jobs have increased by 12% this year, meaning 50 extra repairs jobs per week on average. We need to reprioritise to get up to date.

What repairs jobs can I book now?

You should only book your repair if your home is not safe, secure and weathertight due to the problem.

Emergency:

If it is an emergency you should call us on 0300 100 1010 immediately and not use this web form.

Westward defines an emergency as something, which has the potential to cause danger to someone’s health and safety and/or the potential to cause serious damage and destruction to a property, a customer’s home or building. Emergency repairs will be carried out within 24 hours of being reported. When carrying out the emergency repair Westward will often make the situation safe and follow up with a routine repair.

Essential:

One that can cause a risk to someone’s health and safety and potential to cause damage to a property. For example: there is discretion here as if someone who is unable to change a lightbulb due to age and frailty contacts us, we would consider this an essential job. It would not be if they have someone who can do it for them or they are able.

What repairs jobs can I not book now?

Routine jobs we will not book in until 1st April include:

  • Internal door repairs
  • Kitchen unit repairs
  • Fence and gate repairs
  • Adjusting and Sealing windows and doors
  • Minor gutter repairs
  • Minor cracks in walls
  • Minor external store repairs