Book a repair

It's easy to book a repair with us.
If you have an emergency repair, call: 0300 100 1010
All calls outside office hours (9-5pm) automatically divert to our emergency out of hours call centre. You should contact the emergency repairs service only if there is a danger to you, the public or your home outside office hours.To book a new routine repair, choose one of these options:
Log in to MyAccount
Use the My Repairs section.
Use the online form below
Select the type of repair by clicking the image boxes.
Fill in your personal details into the web form.
Note: Use the form where you have to fill in all your personal details as it is not inside MyAccount.
Send a text message
Text 07990 536536
Include all of the following:
The word “repair”
Your full name
Your address
A brief description of the issue
Call during office hours
Phone: 0300 100 1010
You can learn more about repairs for renting customers here: Living in your home.
To save time and avoid having to wait in for a surveyor to do a pre-visit, use our video call system when you book a repair.
As a tenant, you are responsible for looking after your home. This includes:
Painting and decorating inside your home, such as doors, walls, ceilings, window sills, and frames.
Looking after fixtures and fittings that belong to you.
Unblocking drains if you have caused the blockage.
Don’t pour fat, oil, or tea leaves down the sink.
Don’t flush nappies, sanitary products, or plastic bags down the toilet.
Arranging your own contents insurance to protect your belongings.
Maintaining your garden and hedges.
Carrying out small repairs or replacements, such as:
Tap washers
Light bulbs, fluorescent tubes, and starters
Curtain rails
Bath and sink plugs and chains
Electrical fuses
Repairing any installation you fitted yourself after your tenancy began.
Dealing with pests such as wasps, rats, mice, or other vermin.
Visit our pest control webpage for more information.
Paying for repairs to damage caused by neglect or misuse by you, your family, or visitors.
If you want to check on a repair you’ve already reported, please Contact Us here.
To report a new repair, use the steps below.