A lady interacting with a tablet

You can use our video call system, 'ResponsEye', to show and talk us through your repairs needs.

 

It will allow us to see and understand what needs fixing and book the repair job for you without needing to arrange a pre-visit to your home.

This can be done when you contact us to report a repair, or at a later date with a surveyor.

Customer feedback: “Really easy and much quicker than waiting for someone to come and look at it.”

So how does it work?

 

  • We don't need to do it right away, we can agree and book a convenient time
  • All you do is click on a link in a text message or an email - your choice
  • You don't need to know how to turn your camera on or be a movie director
  • You do not need to be on camera, we just want to see the repair job
  • A professional surveyor will discuss the possible work with you

Here's a helpful video guide