• Household Funds Money advice

    Struggling with the rising cost of living?

    Click the buttons below for help and advice. 

  • Help and advice

    Help and advice

    Got some questions? We will aim to answer them here on the site where possible. If you can't find the answer, then please get in touch.

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    Manage your tenancy with MyAccount

    View your rent statements, log and monitor repair requests and check the information we hold on your tenancy.

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Your journey to an effortless customer experience

Your journey to an effortless customer experience

Need to make a direct payment to Westward? It's so quick and easy now - just log in to your MyAccount (easy to set up if you haven't already) and with that single log in you can view your rent account and make an immediate payment.

Make a payment on MyAccount

Redesign News

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Summer gardening competition 2025

Enter to win!

Calling all gardeners, big and small. We’re on the lookout for your best garden creations. Whether it’s a towering sunflower grown by one of our young gardeners or a veg patch packed with ...

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The Hub will be closed on 19 June

On Thursday 19 June, our Hub will be closed as the team attends an away day. As always, urgent repairs can be reported to our cover team on the usual number 0300 100 1010. All non-urgent...

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Working together to tackle damp and mould

Following up a recent conversation with customers from Kenneth Court, we decided to hold a meeting to discuss the damp and mould concerns at the site, share our strategies and processes and gather our...

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Customer scrutiny group

Customer scrutiny group

Have your say

The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. This reviewing process puts a particular Westward service, or part of service under the microscope.

Customer Scrutiny Group Reviews

 

Cost of living crisis

We continue to let you know what we are doing to support you. We don't have a magic wand but so long as you work with us and keep talking to us, our Westward Assurance is that you won't lose your home.

Look at some of the practical steps you can take to manage this difficult time.

Money help and advice   Making the most of your money 

What we stand for

What we stand for

What we stand for

Our values

Residents will trust us to provide and maintain safe, secure and energy-efficient homes.

Equality and access