Help and advice
Got some questions? We will aim to answer them here on the site where possible. If you can't find the answer, then please get in touch.
Manage your tenancy with MyAccount
View your rent statements, log and monitor repair requests and check the information we hold on your tenancy.
Your journey to an effortless customer experience
Need to make a direct payment to Westward? It's so quick and easy now - just log in to your MyAccount (easy to set up if you haven't already) and with that single log in you can view your rent account and make an immediate payment.
Customer scrutiny group
Have your say
The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. This reviewing process puts a particular Westward service, or part of service under the microscope.
Cost of living crisis
We continue to let you know what we are doing to support you. We don't have a magic wand but so long as you work with us and keep talking to us, our Westward Assurance is that you won't lose your home.
Look at some of the practical steps you can take to manage this difficult time.