Help & Advice
Got some questions? We will aim to answer them here on the site where possible. If you can't find the answer, then please get in touch.
A warm welcome to Westward
As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
Your journey to an effortless customer experience
Need to make a direct payment to Westward? It's so quick and easy now - just log in to your MyAccount (easy to set up if you haven't already) and with that single log in you can view your rent account and make an immediate payment.
Do more online
Have you signed up to My Account yet?
Get up and running in minutes, here you can view your rent account, request and keep track of a repair and check personalised information anywhere, at any time, on any device.
Join the 3,600 customers who have registered and have a chance to win in every monthly prize draw!
Keeping our customers and colleagues safe
We continue to let you know what we are doing to support you and how we are continuing to reduce the risk of Coronavirus (COVID-19) with our focus on the safety of all our customers and colleagues.
We are still providing services to our customers although we have had to make some changes. All decisions which we make are in line with government guidance on social distancing and related regulations. This is to protect our customers, staff and those who work with us.