The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

  1. Complaints review
    03 Jul 2025 10:00

  2. Customer voice review
    03 Jul 2025 10:00

  3. Damp and mould review
    03 Jul 2025 10:00

  4. Repairs communication review
    03 Jul 2025 10:00

  5. Voids review
    03 Jul 2025 10:00

    The group wanted to know what the current process was for re-letting and repairing void properties. 

    Their aim was to make recommendations to reduce the length of time properties remained empty. This would reduce the financial loss on Westward and provide a more efficient service for customers.

    Read the full report here. 

  6. Tenant satisfaction measures review
    11 Jul 2025 14:00

Total results: 6

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.