Help us make a difference.
The customer scrutiny group take part in service reviews. This process puts a particular service, or part of service under the microscope. This allows them to:
The group aim to review between two and four service areas each year. When a topic is under review, it is looked at in the following ways:
When the review has been carried out, the customer scrutiny group will then give their recommendations for changes to the service area. These are then published on our website. Click here to read the group's completed and ongoing reviews and recommendations.