What we stand for
Westward's purpose:
Providing homes and supporting communities
Objectives
We will:
- Services that customers trust
- Affordable and quality homes
- Financially robust and great value
- Empowered and valued colleagues
Values
Be proactive
We take an agile, enterprising and resourceful approach to business so we can achieve success. We operate efficiently and reinvest our surplus to increase the scale and service of our organisation.
Always engage
We are customer focussed and positively engage with our customers, colleagues and partners to improve what we do and how we do it. We inspire and support our people to be at their best. We will empower colleagues to get it right first time by listening carefully, responding fully and ensuring that the customer does not need to contact us on that issue again.
Show integrity
We are a fair and open organisation. We expect a culture of honesty and personal accountability. We respond to challenge by asking ourselves what we can do to help and by delivering on our promises. We won’t always get it right, but when we don’t, we will ensure we put things right and learn from the experience. We respect and value differences and recognise that diversity enriches our communities.
