Social Tenants Access to Information Requirements (STAIRs)
Social Tenant Access to Information Requirements (STAIRs) is a new statutory requirement introduced by the government. STAIRs gives you easier access to information about your home, your landlord and the services we provide.
It gives people living in social housing the right to access information about how their homes and services are managed, with the aim of creating better understanding and more transparency. We've put all this information on this page to help you find what you are looking for.
We'll regularly review the information to make sure it's up-to-date and accurate.
You can read the government guidance about this publication scheme here: Social Tenant Access to Information Requirements
Who we are and how we make decisions
Here is the information about how Westward is governed and how key decisions are made, including our leadership, governance arrangements, and our strategies and policies.
You can find this information on the following pages of this website:
Who we are and how we're run
Corporate strategy 2025 - 2030
Our committees:
Meet our board and leadership teams
Audit and assurance committee | terms of reference
People and culture committee | terms of reference
Customer scrutiny group | Westward
Our decision-making:
Customer engagement
Customer engagement strategy 2025-2030
Spending and finance
Information about how we manage and spend money can be found on the following pages of our website:
Accounts and financial statements
Remuneration and salary details
Our development of new and maintenance of existing homes:
Procurement policy and procedures
Customer costs:
Management of homes
Information about how we manage our homes can be found here:
Corporate strategy:
Corporate strategy 2025 - 2030
Tenant satisfaction measures - Decent Homes Standard and repairs section
A decent home: definition and guidance - gov.uk
Asset management and sustainability strategy 2025-2030
Customer services promise - estate management
Improvements and maintenance on your home
Sustainability 'value for the planet'
Energy efficiency improvements
Customer engagement strategy 2025-2030
Property condition and improvements:
Improving and maintaining homes
Rent:
How we're performing
This section includes information about our performance, service standards, customer satisfaction, complaints performance and how we're improving our services:
Regulator of Social Housing | Westward Regulatory Judgement 2026
Assurance tables for damp and mould, noise, pests, windows & more
Complaints handling:
Complaints & Compliments Policy
Complaint Annual Report - 2025/26
News:
Housing services and guides
This section provides information about your services, as well as the advice and help available:
Services, advice and guides:
Lists and registers
Compliance and lists relating to management of our services include:
Tenant satisfaction measures - building safety
Damp and mould assurance tables
Property, caretaking and estate services
Social housing management policies
Our policies set the guidance for how we'll manage our homes and services, they state your, and our, rights and responsibilities:
Below are some of the policies that you may find particularly useful :
Related guidance:
Anything else?
If you don't see what you're looking for here or we have some missing information, just let us know.
We’re committed to providing what you want and need to say as a customer of Westward and to meeting our regulatory requirements.
If you require support in accessing or understanding the information published, or have any suggestions, feedback or complaints about this STAIRS publication scheme, please