Transparency and efficiency

Value graphic We are clear about how we spend money. It is important that we demonstrate value for money in the delivery of services to our customers.
For a quick and clear overview - watch our Annual report and VFM statement 2020  presentation or view the short film below:

As a business for social purpose, we invest our money in the things that matter most - to learn about this in more detail please read our Accounts below.

Westward Housing Group Ltd Accounts 2019-20.pdf

New Horizon Homes Ltd Accounts 2019-20.pdf

Find out more about our Board in How we are governed  and see a summary of our Pay and Rewards for board members.

Our HCA regulatory judgement from March 2018 can be read here.

Fraud

Westward's efforts to invest our money in the things that matter most - our customers and our communities - can be jeopardised by fraud.  Fraud threatens a reduction in the availability and quality of homes, so we take it very seriously.

There are many different types of fraud including illegal subletting, false housing applications, fraud in contracting or works, fraud in procurement, and fraudulent accounting.

We aim to deal firmly with any instance of fraud.  We will take seriously, investigate and deal with any suspected fraudulent activity whether reported by customers, staff, or through whistle-blowing.

Customers with concerns about fraudulent activity should contact their housing officer in the first instance, or call 0300 100 1010 and ask to speak to the Westward company secretary.

Registration details

Westward Housing Group Ltd is an exempt charity - Community Benefit Society no. 7350). Consumer Credit Authorisation (CCA) with the Financial Conduct Authority (ref 750083). Registered office: Templar House, Collett Way, Newton Abbot TQ12 4PH; and also offices at Tarka House, Clovelly Road Industrial Estate, Bideford EX39 3HN.

New Horizon Homes Ltd (trading as Horizon Homes). Templar House, Collett Way, Newton Abbot TQ12 4PH. Tel: 01803 219090. Website www.horizonhomes.co.uk Email: info@horizonhomes.co.uk Registered in England and Wales No. 7625039.