Customer DIY improvements

Couple doing home improvements Did you know?

You can make your own improvements and alterations to your home but you must get our permission in writing first, you can apply by sending us the details below.

We will not withhold permission unreasonably for such alterations. However they may be subject to local authority planning permission or building regulations which must be obtained before going ahead with any works.

If you carry out any alterations without permission, we may instruct you to remove them, or require you to reinstate the area to how it was previously.

Minor alterations you can do straight away?

You can make minor changes such as putting up shelves or wall cupboards, as long as you do not damage, remove or alter the structure of the property.

When you leave the property you may be asked to remove your minor changes and make good any fixing holes.

Bigger jobs to your home

Always ask if permission is required before making alterations before making any changes:

Please provide details of the change which you wish to make to the property below:

Note: Questions marked by * are mandatory

Once we have received this form you will hear from us within 10 days with approval, further questions or reasons that this is declined.
Once work has been carried out you are required to let us know, so that a surveyor can check the work – this can be done through a virtual appointment using your mobile phone or through a home visit in some instances where more substantial checking is required.

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