The government body called The Regulator of Social Housing has set the following Tenant Satisfaction Measures which housing associations must report on each year.
These are a core set of defined measures to help tenants see how well their landlord is performing. Below are our quarterly figures.
|
Tenant perception measure Proportion of respondents who: |
Rent | Shared ownership | |
|---|---|---|---|
 |
Report that they are satisfied with the overall service from their landlord | 84% | 50% |
 |
Have received a repair in the last 12 months who report that they are satisfied with the overall repairs service (rented homes only) | 80% | N/A |
 |
Have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair (rented homes only) | 71% | N/A |
 |
Report that they are satisfied that their home is well maintained | 80% | N/A |
 |
Report that they are satisfied that their home is safe | 92% | 67% |
 |
Report that they are satisfied that their landlord listens to tenant views and acts upon them | 70% | 39% |
 |
Report that their landlord keeps them informed about things that matter to them | 80% | 50% |
 |
Report that they agree that their landlord treats them fairly and with respect | 86% | 60% |
 |
Report making a complaint in the last 12 months who are satisfied with their landlord's approach to complaint handling | 47% | 13% |
 |
Have communal areas and who report that they are satisfied that their landlord keeps communal areas clean and well maintained | 71% | 50% |
 |
Report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 71% | 32% |
 |
Report that they are satisfied with their landlord's approach to handling anti-social behaviour | 63% | 46% |
| Tenant satisfaction measure | April - June 2026 | |
|---|---|---|
 |
Proportion of homes for which all required gas safety checks have been carried out | 100% |
|
Proportion of homes for which all fire risk assessments have been carried out | 100% |
 |
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out | 100% |
 |
Proportion of homes for which all required legionella risk assessments have been carried out | 99% |
 |
Proportion of homes for which all required communal passenger lift safety checks have been carried out | 99% |
