The government body called The Regulator of Social Housing has set the following Tenant Satisfaction Measures which housing associations must report on each year.
These are a core set of defined measures to help tenants see how well their landlord is performing. Below are our quarterly figures, for an overall annual picture click here:
| Tenant perception measure | Rent | Shared ownership | |
|---|---|---|---|
 |
Proportion of respondents who report that they are satisfied with the overall service from their landlord | 81% | 62% |
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Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service (rented homes only) | 84% | N/A |
 |
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair (rented homes only) | 77% | N/A |
 |
Proportion of respondents who report that they are satisfied that their home is well maintained | 85% | N/A |
 |
Proportion of respondents who report that they are satisfied that their home is safe | 87% | 72% |
 |
Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them | 74% | 49% |
 |
Proportion of respondents who report that their landlord keeps them informed about things that matter to them | 79% | 68% |
 |
Proportion of respondents who report that they agree that their landlord treats them fairly and with respect | 82% | 67% |
 |
Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord's approach to complaint handling | 37% | 7% |
 |
Proportion of respondents with communal areas who report that they are satisfied that their landlords keeps communal areas clean and well maintained | 72% | 46% |
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Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 70% | 41% |
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Proportion of respondents who report that they are satisfied with their landlord's approach to handling anti-social behaviour | 60% | 53% |
| Tenant satisfaction measure | Oct — Dec 2025 | |
|---|---|---|
 |
Proportion of homes for which all required gas safety checks have been carried out | 100% |
|
Proportion of homes for which all fire risk assessments have been carried out | 100% |
 |
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out | 100% |
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Proportion of homes for which all required legionella risk assessments have been carried out | 100% |
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Proportion of homes for which all required communal passenger lift safety checks have been carried out | 100% |
