The government body called The Regulator of Social Housing has set the following Tenant Satisfaction Measures which housing associations must report on each year.
These are a core set of defined measures to help tenants see how well their landlord is performing. Below are our quarterly figures, for an overall annual picture click here:
|
Tenant perception measure Proportion of respondants who: |
Rent | Shared ownership | |
|---|---|---|---|
 |
Report that they are satisfied with the overall service from their landlord | 77% | 63% |
 |
Have received a repair in the last 12 months who report that they are satisfied with the overall repairs service (rented homes only) | 79% | N/A |
 |
Have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair (rented homes only) | 75% | N/A |
 |
Report that they are satisfied that their home is well maintained | 78% | N/A |
 |
Report that they are satisfied that their home is safe | 85% | 75% |
 |
Report that they are satisfied that their landlord listens to tenant views and acts upon them | 70% | 48% |
 |
Report that their landlord keeps them informed about things that matter to them | 73% | 71% |
 |
Report that they agree that their landlord treats them fairly and with respect | 82% | 63% |
 |
Report making a complaint in the last 12 months who are satisfied with their landlord's approach to complaint handling | 30% | 0% |
 |
Have communal areas and who report that they are satisfied that their landlords keeps communal areas clean and well maintained | 55% | 35% |
 |
Report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 61% | 48% |
 |
Report that they are satisfied with their landlord's approach to handling anti-social behaviour | 60% | 56% |
| Tenant satisfaction measure | Jan — Mar 2026 | |
|---|---|---|
 |
Proportion of homes for which all required gas safety checks have been carried out | 100% |
|
Proportion of homes for which all fire risk assessments have been carried out | 100% |
 |
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out | 100% |
 |
Proportion of homes for which all required legionella risk assessments have been carried out | 100% |
 |
Proportion of homes for which all required communal passenger lift safety checks have been carried out | 100% |
