Tenant satisfaction measures Jan - Apr 2024

TSMs

The government body called The Regulator of Social Housing has set the following Tenant Satisfaction Measures which housing associations must report on each year.

These are a core set of defined measures to help tenants see how well their landlord is performing. 

 Service provided by Westward Safe home Repair to home this year Repairs satisfaction Repair timescales Well maintained home Listens to your views and acts Informed about things that matter to you Treated fairly and with respect Made a complaint in past 12 months Satisfied with Westward approach to complaints handling Live in a building with outside communal areas maintained by Westward  Satisfaction that these communal areas are clean and well maintained Westward makes a positive contribution to your neighbourhood Satisfaction with approach to ASB Percentage of homes that have had their fire risk assessment Percentage of homes in buildings that have had their asbestos check Percentage of all eligible homes that have had legionella water risk assessment Percentage of lift safety checks carried out   Complaints relative to size of landlord Complaint handling timescales met ASB cases relative to size of landlord