Customer Engagement Strategy

Customer engagement, involvement and participation is the sharing of ideas and information between customers and Westward.

Our Customer Engagement strategy was developed with customers to help you to provide feedback and challenge how we shape, deliver and improve services, as well as having a say on future priorities. This was launched in 2021.

Since then, there have been a series of regulatory changes that impact on the services we provide. These include:

  • Social Housing (Regulation) Bill 2023
  • Consumer Standards and Code of Practice
  • Social Housing Residents: Social Housing White Paper
  • National Housing
  • Federation's (NHF) Together with Tenants
  • The Building Safety Act 2022

2024 will see the development of a new Customer Engagement Strategy for Westward and we will be asking customers to lead the process.

Working together will mean better and more efficient services, which is what you, our staff, board members and regulator want to see.