Household Support Fund

Our financial support scheme, the Household Support Fund, is there to help customers who have been significantly affected by the increases in the cost of living.

The aim of our fund is to offer timely assistance to customers who are in immediate financial difficulty.

 

The fund has been split into three separate budgets which are as follows:

Emergency Fund:

This fund offers emergency financial assistance when you are unable to access any other funding at all within the time needed.

It can also be used to help you if you are having trouble affording electricity or gas bills, putting food on the table and other basic household essentials.

Moving Home Fund:

This is to assist with the costs of moving home where other grants are not available to you in the time needed. It can be used to help you afford to buy white goods such as fridges or washing machines or any other necessity that finances may not stretch to after moving into your new home.

If you qualify for payments from this fund, we will discuss it with you during the moving home process - you do not need to apply.

Opportunity Fund:

This fund offers financial help relating to work - this includes the cost of travelling to interviews, getting to training or clothes you may need for job interviews. It can also be used to improve your computing or personal money management skills.

What happens next?

To make an application to one of the funds, please use this form:

Household Support Fund application form

or call us on 0300 100 1010 and a member of our team will take the details from you.

Your application will be reviewed and we may contact you to discuss this further. You should expect to hear from us within 10 working days — usually much quicker. If it is a moving home fund then we'll let you know sooner, to support your move. 

What our funds to not cover:

• Any debts (including rent) that are owed to Westward
• Other general debts