The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

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Sustainability review

Sustainability review

The group has been working hard over the last six months to undertake a review of the retrofit process. The report below will explain what activities we have undertaken to review how the retrofit is undertaken, what we found out and our recommendations for Westward to consider, which we believe will lead to an improved service for customers.  

Read the full report here.

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.