Our board and executive team
The board provides leadership, direction, support and challenge.
Our governance structure includes a board of non-executive and executive board members. The board provides leadership, direction, support and challenge. Our executive team is responsible for delivering services. You can see our organisation's governance and committee structure chart at the bottom of this page.
We also have an Audit and Assurance Committee which operates on these terms of reference and a People and Culture Committee which operates on these terms of reference.
Compliance with consumer standards
We have joint leads for this responsibility:
- Chief Investment Officer focuses on the safety and quality standard
- Chief Customer and Communities Officer focuses on transparency, influence and accountability, tenancy, and neighbourhood and community.
Customers sit on our scrutiny group to review our services in line with our commitment to co-regulation.
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Jack Beer, Assistant Director of Customer Experience
Jack joined Westward Housing Group in 2014 and has worked in a variety of roles across the organisation. As assistant director of customer experience, he is responsible for complaints, customer engagement, including our customer scrutiny group and the customer enabling hub.
Throughout his career here, Jack has worked in a range of customer-facing roles, supporting customers directly and helping to resolve concerns and improve outcomes. This experience has provided him with a strong understanding of the challenges customers can face and the importance of delivering services that are responsive, fair and accessible.
Having lived in the south west all his life, Jack is passionate about ensuring that the housing sector understands and responds to the unique needs of local communities within the area. He has a particular interest in using customer feedback and data to inform decision-making, helping to ensure services reflect the needs and expectations of customers. He is also keen to explore how emerging technologies can enhance the customer experience, whilst maintaining customer choice in how people access and interact with services.
Back to the list
Jack Beer, Assistant Director of Customer Experience
Jack joined Westward Housing Group in 2014 and has worked in a variety of roles across the organisation. As assistant director of customer experience, he is responsible for complaints, customer engagement, including our customer scrutiny group and the customer enabling hub.
Throughout his career here, Jack has worked in a range of customer-facing roles, supporting customers directly and helping to resolve concerns and improve outcomes. This experience has provided him with a strong understanding of the challenges customers can face and the importance of delivering services that are responsive, fair and accessible.
Having lived in the south west all his life, Jack is passionate about ensuring that the housing sector understands and responds to the unique needs of local communities within the area. He has a particular interest in using customer feedback and data to inform decision-making, helping to ensure services reflect the needs and expectations of customers. He is also keen to explore how emerging technologies can enhance the customer experience, whilst maintaining customer choice in how people access and interact with services.
Back to the list
Jack Beer, Assistant Director of Customer Experience
Jack joined Westward Housing Group in 2014 and has worked in a variety of roles across the organisation. As assistant director of customer experience, he is responsible for complaints, customer engagement, including our customer scrutiny group and the customer enabling hub.
Throughout his career here, Jack has worked in a range of customer-facing roles, supporting customers directly and helping to resolve concerns and improve outcomes. This experience has provided him with a strong understanding of the challenges customers can face and the importance of delivering services that are responsive, fair and accessible.
Having lived in the south west all his life, Jack is passionate about ensuring that the housing sector understands and responds to the unique needs of local communities within the area. He has a particular interest in using customer feedback and data to inform decision-making, helping to ensure services reflect the needs and expectations of customers. He is also keen to explore how emerging technologies can enhance the customer experience, whilst maintaining customer choice in how people access and interact with services.
Our governance and committee structure chart
