• Web chat support

    Whether you have a quick question or need a bit more guidance, our online chat options are here to help.

  • Help and advice

    Got some questions? We will aim to answer them here on the site where possible. If you can't find the answer, then please get in touch.

  • Manage your tenancy with MyAccount

    View your rent statements, log and monitor repair requests and check the information we hold on your tenancy.

MyAccount pay online graphic

Your journey to an effortless customer experience

Need to make a direct payment to Westward? It's so quick and easy now - just log in to your MyAccount (easy to set up if you haven't already) and with that single log in you can view your rent account and make an immediate payment.

Make a payment on MyAccount

Customer scrutiny group

Customer scrutiny group

Have your say

The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. This reviewing process puts a particular Westward service, or part of service under the microscope.

Customer Scrutiny Group Reviews

 

Get involved

Get involved

You have first-hand experience of our services and know what we’re doing well, and what we could do better. 

Get involved by completing our surveys. Our latest survey is our communications survey.

Complete today

Money help and advice

If you are having difficulty in paying your rent, contact us as soon as possible.

We don’t have a magic wand that we can wave to fix everything, we wish we did. But we do have good people here with a lot of financial knowledge, skills and experience between them. They will talk to you and help you find the best way through and the right people to help you.

Click here for money help and advice   

Our latest customer newsletter is ready to read

Our latest customer newsletter is ready to read

Moor To Sea

Our latest customer newsletter is ready to read

This issue is packed with handy tips and community updates. 

Click here to read

What we stand for

What we stand for

What we stand for

Our values

Residents will trust us to provide and maintain safe, secure and energy-efficient homes.

Equality and access