Request a repair
Use the images to guide you through your repair request.
If you have an emergency , please call us immediately on 0300 100 1010 to ensure that we are able to respond immediately. The website forms are for routine repairs.
You will also be asked for contact and access details, please ensure these are correct. We will be in touch to follow-up your request.
Please check your repair is not already reported in this table, if not use the repair booking form below the table.
If you prefer not to use this easy online repairs request form, you can always call us using the numbers on this page: Contact Us.
You as a tenant are responsible for:
- Painting and decorating internal doors, walls, ceilings, window sills and window frames
- Repairs to any fixtures and fittings that belong to you
- Unblocking drains where you have caused the damage (two tips): Never pour fat or tea leaves down the drain & never put disposable nappies, sanitary towels and plastic bags down the toilet)
- Arranging your own contents insurance
- Your garden and boundary hedges
- Minor internal repairs or replacements, such as tap washers, light bulbs, fluorescent tubes & starters, curtain rails, plugs & chains for baths/sinks and electrical fuses
- Repairing any installation fitted by you after the start of your tenancy
- Removal of any wasp nests, rats, mice and other vermin/pests (See dealing with pests leaflet)
- You are responsible for any damage caused by neglect or misuse by you, your family or your visitors