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As part of Supported Housing Week, we're proud to share the story of one customer who has kindly chosen to speak about their experiences in the hope that it inspires others. To protect their privacy, we'll call them Alex.

For several years, Alex's life was marked by uncertainty. Following their release from prison in 2025, they moved between a range of temporary homes, never knowing where they might be living next. The uncertainty took its toll on their mental health and wellbeing and they found themselves facing the very real risk of homelessness. By early 2026, Alex knew something needed to change.

In May 2026, they began working with our team at Mortimer House. Together, they explored whether the scheme would be the right fit, offering the support Alex needed while also providing the independence they wanted to rebuild their life.

Moving into Mortimer House brought an overwhelming sense of relief.

"It felt like I could finally start moving forward again" - Alex explained.

During their time in prison, Alex had sought many opportunities to help others. They joined the drama club and were elected to the prison council, determined to make a positive difference for their peers. Having spent time in various temporary homes, Alex felt they had lost the confident and outgoing part of themselves. At Mortimer House, that began to change.

Within just a few weeks, our colleagues noticed a positive difference. Alex's confidence started to return, their mental wellbeing improved and they took great pride in looking after their home. They became actively involved with colleagues and other residents and began looking ahead to the future again.

From the beginning, Alex had one clear goal: to have a place of their own.

With the support of the Mortimer House team and the progress they were making, a suitable long term home was identified through Westward. After a successful viewing and assessment, Alex accepted the home where they could enjoy greater independence, alongside ongoing support from housing workers.

Once again, Alex quickly settled in, taking pride in their new home and demonstrating the commitment needed to sustain a successful tenancy. Although they have only been in their new home for a short time, the impact has already been life changing.

For the first time in a long time, Alex feels settled and speaks about something many people take for granted: stability.

Having a place to call home has given them the opportunity to rebuild their confidence, reconnect with their ambitions and establish a future they can look forward to. Reflecting on their journey, Alex says they finally feel part of society again and are determined to make the most of the opportunity they've been given.

Their story is a powerful reminder that supported housing is about more than providing a roof over someone's head. It's about helping people build confidence, regain independence and create the foundations for a brighter future.