Investing in your home
We are working to invest more than ever to make sure your home is safe, sustainable and affordable to run.
Objective 2: Affordable quality homes
Sustainability
You’ve told us that having an energy-efficient home matters as it helps lower your bills and makes your home more comfortable.
Our journey to having every one of our homes with an energy performance certificate (EPC) of C or above by 2030 starts with our existing homes and we are on track to meet the target.
The new homes we’re providing are designed to be energy-efficient from day one.
Every new home had energy efficiency measures such as solar panels (100%) or air source heat pumps (32%) to heat and power them more sustainably.
- 73%
- Homes with EPC C or above
- (31 March 2026)
- 100%
- New homes with EPC B or above
Repairs
We know that for you our customers, repairs is a key priority service. You’ve told us in service reviews that we need to provide safe, responsive and efficient repairs and particularly, to improve our communication with you.
- 83%
- satisfaction with overall repairs service
- £19m
- spent on repairs, safety compliance and maintenance
- 26,788
- repairs carried out
“I’d like to compliment the gas engineer who recently attended as he provided a great service and was very friendly.” Susan, Northam
Improvements and maintenance
