The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

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Voids review

Voids review

The group wanted to know what the current process was for re-letting and repairing void properties. 

Their aim was to make recommendations to reduce the length of time properties remained empty. This would reduce the financial loss on Westward and provide a more efficient service for customers.

Read our full report here. 

 

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.