The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

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Repairs communication review

Repairs communication review

There were consistently high numbers of complaints covering the repairs service, in particular the lack of communication.

The customer scrutiny group carried out research to provide evidence-based recommendations as to how the communication of repair appointments, reminders and delays could be improved.

Read our full report here.

Read our ongoing action plan here.

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.