The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

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Damp and mould review

Damp and mould review

Since the introduction of Awaab’s Law, which now requires social housing landlords to fix damp and mould issues to strict deadlines or rehouse tenants in safe accommodation; the number of reports of damp and mould in Westward properties has increased enormously. 

The group wanted to know what information and support was available for customers, how easy it is to report dump and mould of the impact the cost-of-living crisis may have had on customers’ ability to heat their homes appropriately.

Read our full report here.

Read our ongoing action plan here.

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.