The customer scrutiny group comprises customers from all backgrounds who give up their time to review, scrutinise and monitor our customer-facing services. They identify which services to scrutinise and where they can suggest improvements. 

Scroll down to find the group's latest six reviews. If you would like to view any past reviews, please email haveyoursay@westwardhousing.org.uk

Back to the list

Customer voice review

Customer voice review

Ongoing review

The review the group is currently working on is all about the customer voice and how it is heard at Westward. To do this we will be interviewing colleagues from every department and at every level. 

We want to know how much influence it has over decision making and what opportunities there are for customers to get involved.

The customer scrutiny group need you!

Did you know that if you have a particular interest or expertise in any of the areas that are being investigated, you could be part of that project?

You can either sign up for the review or you could just share your views with the group – there is no commitment.

Email haveyoursay@westwardhousing.org.uk to get involved.