Everyone has a right to live in a home and neighbourhood free from excessive noise, vandalism, nuisance, harassment and fear of crime.
The law also gives specific definitions of ASB in housing as:
Examples of what Westward consider to be ASB include:
We would not normally consider behaviour around different cultures or lifestyles to be ASB, or behaviours which would not be considered unreasonable by most people.
Examples of what Westward consider is not ASB include:
You can also read our ASB policy for full details.
Before you make your report, see our link below on What to consider before reporting ASB.
You can also use our ASB toolkit to find out what steps you need to take.
For emergencies that require immediate attention or where you are concerned for your safety please phone the Police on 999
If you know who is causing the problem and you feel safe to do so, speak to your neighbour. Explain how their activities or behaviour is affecting you. They might not be aware and likely to appreciate you letting them know. This approach can often help to build and sustain neighbourly relationships. We've put together some tips to help you resolve problems with your neighbours. You can also download our Dear neighbour card.
Particularly when living in close proximity to our neighbours, sometimes they may do things that irritate us, but think about what they are actually doing and whether this is antisocial.
Write down details of the incident(s) when it occurs. When you contact us to report ASB, you will be asked for this information as it will help us deal with your concerns. Our ASB Incident Diary sheets will help you do this.
Although you may make reports of ASB anonymously, sometimes this can limit the actions we can take. Please be reassured we will not disclose your identity if you do not want us to, but this may limit the steps we can take to resolve your issue.
It may also be necessary for you to report the incident to another agency. If the incident is serious or criminal in nature, you should contact the police. If the incident relates to environmental issues such as pets, noise or rubbish dumping, then you should also report to your local council offices.
When we receive your report, we will make contact with you to agree the next step. We will try to do this as quickly as possible, but as a minimum this will be as follows.
We will confirm details of your report and agreed steps in writing. We will also agree a timescale with you for keeping you informed of progress. This is called a case review date.
All reports will be dealt with promptly and sensitively in line with your views and wishes. However, it’s important to know that reports take time to deal with. We’ll discuss your report with you in confidence and won’t reveal your identify to your neighbour or anybody else unless you agree to this being done, but in most cases, the first step to take would be for us to contact the person causing you a problem. They would need to be made aware of their behaviour and the problems that it’s causing so that they have an opportunity to change their behaviour.
After we’ve spoken to them, we’d then monitor the situation to see whether their behaviour has improved or got worse. In order to do this, we’ll need you to help us by:
Wherever possible, we try to sort out disputes as quickly as possible. However, in more serious cases, we may need to take legal action. This is considered to be a last resort and in order to do this, the Court would require good supporting evidence.
We take the following factors into account when considering what our next steps will be.
Is it anti-social behaviour or is it a difference of lifestyles? Click the relevant icon to find out.
It will be sent to a member of our Housing Team to investigate. They will contact you within ten working days of the case being reported to agree an action plan, and within 24 hours for high risk incidents. If you think your incident is high risk, please call our Customer Enabling Hub on 0300 100 1010.
1. Only write what you have seen, heard or experienced.
2. Please be aware that the information given may be used in subsequent legal proceedings.
3. The information given may be passed to other statutory agencies such as police, local authorities and other housing associations, so by completing this you are agreeing that we can do so.
4. Please complete one form for each incident which helps us to gather evidence and understand the whole story.
5. If you know someone else has already completed a form, we still wish to hear your feedback and experience, so please complete the form anyway.