What we stand for
Our purpose, values and objectives.
We provide more than 7,500 homes across Devon and Cornwall; and we are so much more than just a landlord. Place-shaping is at the heart of what we do.
Our purpose
Providing homes and supporting communities
Our values
Be proactive
We will take responsibility by being flexible, resourceful and using initiative.
Always engage
We will actively listen, work in partnership and do what we say we will.
Show integrity
We will be fair, inclusive and respectful. If we get it wrong, we will put things right and learn from it.
Our objectives
- Services that customers trust
- Affordable and quality homes
- Financially robust and great value
- Empowered and valued colleagues
Find out more about these objectives below and you can read the full strategy and underpinning strategies below.
Back to the list
Objective 1: Services that customers trust
To put customers at the heart of our services:
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Customer experience shapes our services and communities
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We use technology to enhance customer service, whilst ensuring accessibility
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We will be clear and easy to hold to account
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We will share training opportunities
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We offer money help and advice
Our strategies | 2025 - 2030
Click on the images below to view the Westward Corporate Strategy and each of our more detailed directorate strategies.
