You have first-hand experience of our services and know what we’re doing well and what we could do better.

When you sign up to Our Voice using the form below, you’ll receive an email to tell you when a new activity is available, and you can choose to participate or not. Normally there are one or two surveys sent to your inbox a month. 

From the comfort of your own home you can complete surveys, review policies and give feedback on new services.

Sign up now to Our Voice

Our Voice Form

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Reporting repairs survey | OPEN

Reporting repairs survey | OPEN

Tell us about reporting repairs and staying informed

We’d love to hear from you about your experience of reporting repairs and the communication you receive from us.

Was it easy to report the repair? Did you know what was happening and when? Whether things went well or could have been better, your feedback helps us understand what’s working and what needs improving.

The survey is quick to complete, and your responses will help us improve how we handle repairs and keep residents informed.

Share your feedback by completing the survey.

You could be a winner

As a thank you for taking part in Our Voice, you will be entered into a prize draw every month to win a £25 LoveToShop voucher. You don't even have to complete a survey to be in the draw. 

WIN poster for £25 prize. Woman with excited expression

 

What is coming up?

Here are some details on what is coming up and what subjects we will be asking for your views on. If you are interested in any of the below, sign up to Our Voice using the form above.

  • Standards

We last reviewed the Customer Service Standards in 2020 during Covid. Lots of things have changed since then and we would like customers to tell us if the current standards are still relevant and appropriate.

Residents’ associations

If you’d like to start a tenant group, we can help to recruit and get the ball rolling and make sure the right terms of reference and governance are in place.

We’ll work to understand any problems and play our part in identifying solutions.