Improved web services!
You can now make payments using your MyAccount
Need to make a direct payment to Westward?
It's so quick and easy now - just log in to your MyAccount (easy to set up if you haven't already) and with that single log in you can view your rent account and make an immediate payment.
Just log in and click on Make a Payment and you’ll enter your details there and then. Payments currently take 24 hours to show in your rent account but we are just finalising the work to make this show immediately as a further web improvement.
Your journey to an effortless customer experience
Perhaps you prefer direct debit?
If so, you can now set up a direct debit instantly on this link. If you aren’t sure how much your direct debit should be for, please just contact us using the
form or by calling our friendly team of Hub advisers who can help you.If you currently pay by Direct Debit, you may notice that the payments that you make to us now show on your bank statement as being made to Westward Housing instead of Allpay.
Maybe telephone auto-payment is easier for you?
Perhaps you prefer to use the phone. It’s still secure, quick and easy. Call 0300 100 1010 at any time, then when prompted, press 1 to be transferred to the auto payment system. The system will then guide you as to when to enter on the keypad: your tenancy reference number, the amount you want to pay and your card details.
Do you have your reference number?
To make any payment, you need your tenancy reference number. This is in your MyAccount, on any recent Westward letter, or you can ask our Customer Hub.
Need help?
If you have any concerns about the changes or are not able to use any of the payment options listed above please do not hesitate to contact us on 0300 100 1010 or speak to your support worker.