Customer selected priorities for performance
The questions that we ask in our customer perception survey complement the ‘Tenant Satisfaction Measures’ set by the Regulator of Social Housing. We employ IFF Research, to carry out independent surveys on our behalf. They call a household sample each month and ask customers how you rate our services to identify areas for improvement.
Our most important performance measures are reported to the management team and board. Our targets take into account the best performance amongst other social landlords and the need to provide cost-effective services. All landlords with more than one thousand homes will report their 22 Tenant Satisfaction measures so that customers can see how well we compare, watch this space for a link to ours coming soon.