You have first-hand experience of our services and know what we’re doing well, and what we could do better.

When you sign up to Our Voice using the form below, you’ll receive an email to tell you when a new activity is available, and you can choose to participate or not. Normally there are one or two surveys sent to your inbox a month. 

From the comfort of your own home you can complete surveys, review policies and give feedback on new services.

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Telephone call backs | CLOSED

Telephone call backs | CLOSED

We asked customers what they thought about having a call back function when they call Westward. We asked at what point in the queue they would expect to hear an option for a call back.

Most of those who responded to the survey said that they would expect a callback option within five minutes.

This service will begin soon.

What is coming up?

Here are some details on what is coming up and what subjects we will be asking for your views on. If you are interested in any of the below, sign up to Our Voice using the form above.

  • Air Source Heat Pumps (ASHP)

We will be asking customers who have ASHP in their homes to tell us how satisfied they are with the system. What challenges they may have faced, what they really like about the system and if there are any improvements or features, they would like to see in ASHP systems.

  • Anti-Social Behaviour Policy (ASB)

Our ASB policy is due for review later this year and we would like you to tell us how you feel about our current policy. Have we missed anything out that you think should be included? Can we do something better?

We will be going out to anyone who has reported ASB in the last 12 months and asking for their opinions.

  • Hate Crime Policy

This is due for review in December 2025. It will be an opportunity for customers to comment on proposed changes to the new policy.

Residents’ associations

If you’d like to start a tenant group, we can help to recruit and get the ball rolling and make sure the right terms of reference and governance are in place.

We’ll work to understand any problems and play our part in identifying solutions.