News and media

You may be contacted over the next two months by someone from Westward. We are tightening up our records for the mobile phone numbers and email addresses, as we hold more than one of each for some of our customers.

We want to make sure we always have the current and best means to reach you, if, and when we need to. We have a responsibility to you to make sure we only hold your current and useful personal data.

We also have to make sure that we only hold one email address and mobile number for you if you have a MyAccount as the system stays secure and safe by identifying you through these as well as your password and date of birth. That way we can protect you from criminals accessing your personal data.

Making it safer and secure

So, we will soon be introducing something called multi-factor authentication. This is a process you may already be familiar with when you log into banking, shopping or other accounts. When you log in, it sends you a text or email (your choice) containing a short number. You can then copy and paste, or type, this number in and you are then logged in to your Westward MyAccount.  

When we call

So, we may be in touch with you if we have any queries. You could always check the caller is who they say they are by asking them with a question such as what was the last thing you contacted Westward about, or what is your tenancy number. Then you know they are really from Westward. But to be safe, if you want to check a Westward caller identity all you need to do is take the caller’s full name and say that you’ll call Westward on 0300 100 1010 to check and they can try you again at another time. When you call, we can then let you know if it’s safe to take the call from that individual in future.