The ways to pay are changing
The way you pay is changing
Westward is moving to a new payment provider called Pay360. These things can be confusing and so we have already been in touch with all customers affected by email, letter or telephone call. This message summarises all that information in case you missed our communication. If you feel overwhelmed, please just call and we can help.
What do I need to do?
You may need to change how you pay. We offer lots of payment methods, so you now need to choose one of those below and set it up if you have not done so already. All you will need is your reference number (usually the tenancy reference) and if you don’t have that to hand then please just contact our Customer Enabling Hub on 0300 100 1010 and we can tell you.
Pay at Paypoint or Post Office?
If you paid with an Allpay payment card at a PayPoint or Post Office then from 22nd April these cards will no longer work and you will need to pay another way – see below.
Pay by weekly direct debit?
If you made payments to us every week by direct debit and have not asked us to set up a new direct debit with Pay360, we will need you to call us and make a payment to cover the period of 22-28th April or you may fall behind on your rent. This is because Westward must give Pay360 ten days’ notice before your first instalment with Pay360 can be collected. The easiest way for you to make this payment is by using Westward new automatic telephone payment system which you can find the details of below.
Westward payment options:
Direct Debit
Simply contact us on 0300 100 1010 and we can set you up with the most straightforward way of making payments to us. The Direct Debit can be set up in a wide range of frequencies that can suit your needs and once set up, will collect automatically, saving you time. You can also download the form here, complete it and send it to us.
Online
Use your Westward MyAccount to make payments online at a time that suits you (from 22nd April). You will only need to log in once using your MyAccount details making the system quick and easy to use.
Auto payments by phone
Secure, quick and easy. Call us at any time on 0300 100 1010, then when prompted, press 1 to be transferred to the auto payment system. The system will then guide you as to when to enter on the keypad: your tenancy reference number, the amount you want to pay and your card details. Your tenancy reference number is in your MyAccount, on any recent Westward letter, or you can ask our Customer Hub.
Text
If you send a text message to 07990 536536 OR contact us by email at info@westwardhousing.org.uk including your name, address and the amount you want to pay, we can send you a secure link to make a payment.
Need help?
If you have any concerns about the changes or are not able to use any of the payment options listed above please do not hesitate to contact us on 0300 100 1010, email info@westwardhousing.org.uk or speak to your support worker.
Take control of your payments with a MyAccount
Your rent statements and service charges can all be seen online so open your brand new MyAccount at www.westwardhousing.org.uk/myaccount now and check them.
Your MyAccount will enable you to make payments to Westward at a time that suits you. You will be automatically entered into the monthly prize draw for £150 savings account or £100 in vouchers when you hold a MyAccount!
All you need is your email address and Person Identification Number which you can email myaccount@westwardhousing.org.uk with your name, address and date of birth to request.