Customer services

Customer Enabling Hub

When you call our main telephone line, you will speak to our friendly Customer Enabling Advisors or "The Hub".

The aim of their role is to help and provide support to Westward customers with all of their general queries.

Whether a customer wants to log a repair, raise a concern or perhaps pay a bill, Enabling Advisors aim to solve queries on a first call basis.

Our "Hub" is open Monday to Friday and our vacancies can be full-time and part-time roles.

As you would be dealing with such a large variety of incoming queries, the positions in the Hub can be a great opportunity to broaden your experience within housing.

Likewise, anybody who has worked in a customer service, call centre environment and is looking for a role within a non-profit organisation, may find these types of role attractive.