Easy read privacy notice

This includes:

·        Your name

·        Your address

·        Your age – date you were born

·        Your telephone number

·        Your email address

·        Your National Insurance number

·        Photos, video, phone call and noise recordings or CCTV

Special category data

Some of the information we hold is more private and includes:

·        Your gender

·        Your sexual preferences

·        Your religion or beliefs

·        Your health and other needs

·        Your race or ethnic type

·        If you are a trade union member

·        If you have been in trouble with the law

Adding information to your record

We may add our own information to your record. Examples include:

·        If you are vulnerable – this means you are more likely to come to some harm

·        If you have behaviour problems

When do we collect personal information about you?

·        When you apply to rent a home from us

·        When you apply to buy a home, or buy a share in a home, from us

·        While you are renting your home with us or receiving any other services from us

·        When you answer surveys or questionnaires

·        When you take part in competitions

·        When you request a repair or report a problem with your home

·        During telephone calls with staff notes are taken and some calls are recorded

·        If you apply for a job with us

We use your information to:

·        contact you and send information

·        keep your home in good condition and your neighbourhood safe and quiet

·        provide the right kind of services you need

·         make sure your payments are correct

·         check if you’re happy with our service

·         keep proper records

We limit access to your personal information to the people who need it to make sure you get the right services and support.

Sometimes we need to share your information with other organisations, for example:

·        contractors carrying out repairs

·        the local authority

·        another landlord if you are looking to move or exchange your home

Sharing sensitive information about you:

·        If we need to share information about you that is more private or sensitive, we will ask for your permission.

·        We will explain what we are sharing and why we need to share it. You can cancel your consent at any time.

Sometimes we have to share your information without your permission. This could be:

·        in an emergency

·        to prevent a crime

·        to keep a vulnerable person safe

·        to help make sure benefits are being paid properly

·        if you owe money to a company

How do we keep your information safe?

Westward staff are trained to keep your information safe and secure. We have rules and security in place to make sure your personal information is not:

·        lost

·        destroyed

·        used in the wrong way

·        seen by the wrong people

We will only keep your information for as long as we need to and then we will destroy it securely.

·        The right to be told about what personal information is kept about you and how it is used.

·        The right to see your information

·        The right to correct any wrong information

·        The right to be forgotten – which means you can ask us to delete any personal information we have about you that we don’t need anymore

·        The right to stop us using some information

·        The right to complain

If you have any questions about your rights, or if you are not happy about the way we use your information, please contact: Westward’s Data Protection Officer at;

0300 100 10 10

dataprotection@westwardhousing.org.uk 

Templar House, Collett Way, Newton Abbot, TQ12 4PH

Who can you complain to about how Westward uses your information?

Who can you complain to about how Westward uses your information? If you think your data protection rights have been broken by us in any way, you have the right to make a complaint to the Information Commissioner’s Office (ICO). 

You can do this yourself or ask someone who supports you to do it for you.

0303 123 1113

casework@ico.org.uk  

ICO, 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW