WISE UP FOR SPRING
Customer response to Get WISE has been tremendous and we can now invest more in your services, thank you!
As of the end of January 2017 we had 1,240 cards activated, which is about 20 per cent of households.
We have now rewarded 530 customers with the £25 bonus reward, so please check your card online https://www.love2shop.co.uk to see if you were successful.
A total of almost 3,000 households paid by direct debit. Please activate your card now if you believe you are one of the hundreds of households eligible so you are rewarded next time.
We have also issued instant rewards to 424 households. Since June 2016 there have been 2,190 gas check appointments and 1,401 of these made and kept first time appointments which is 63%.
Please activate your card now in order to receive your instant reward next time - go to https://www.westwardhousing.org.uk/love2shop
WISE starts to make savings
We have paid out over £17,000 in WISE payments and yet we are already making savings for Westward.
Any savings that we make with WISE we expect to be offset by reward payments but the time saving for staff helps towards improving the level of service we provide.
15% more customers kept to first time gas appointments this autumn, than summer. Each missed appointment costs us £30, so these kept appointments are saving our gas engineers valuable time and a saving in rebooking appointments of £3,000.
Customers with arrears have reduced and Westward collected £84,000 more than usual. The number of households with an arrangement to clear arrears has risen by 250 in the same period. Both of these are helping our rental income and crucially helping tenants in financial difficulty cope with their rent payments.
The number of customers paying by direct debit has more than trebled to 3,000. Each one saves us 15p per transaction, so £3,799 so far this year.