Support services during Coronavirus

Support and Older People's Services

Our staff in support and older people’s services continue to work in our projects and schemes taking appropriate precautions in line with our safe working practice. The risk of transmission of covid-19 infection continues, so we are asking that in older people’s services in particular, where customers may be more vulnerable and where offices are generally small, that meetings with staff are by appointment, socially distanced and by phone or online where possible.

Staff continue to ensure essential health and safety checks are completed regularly within buildings to keep them safe. If for any reason staff have to come into your flat, they may ask to wash their hands or wear gloves as well as ask you to remain two metres away at all times or to move to another room whilst they carry out essential work.

You can still contact us by phone as well as in person and you have the phone numbers for those staff who are supporting you, so that you can make direct contact when you need to. If staff are not able to answer your call immediately, please leave a message and someone will call you back. If your call isn’t urgent this may be the following working day if we have spoken to you already on the day you call. Where you have an alarm service in place please use this in an emergency.

Communal areas such as lounges and guest rooms have been risk assessed and most are now open. The safety of our customers and staff remains our absolute priority so please help us to support everyone through this challenging time.

Here are the Age UK contact details as some of you have requested them to find your local Age UK support groups:

Age UK Devon. Phone number: 0333 241 2340. Email: info@ageukdevon.co.uk

Age UK Cornwall. Phone number: 01872 266383. Email: email@ageukcornwall.org.uk