1. Home

  2. Customers

    1. Manage MyAccount
      1. Register for a new MyAccount
      2. Log in to your MyAccount
    2. Benefits explained
      1. Universal Credit
      2. Watch this universal credit film
      3. Joe's U.C. Journey
      4. Benefits Calculator
      5. PIPs (Personal Independence Payments)
      6. What is the bedroom tax?
    3. Money matters
      1. Ways to pay
        1. Make a payment
        2. Allpay App
      2. Bank accounts
      3. Credit union
      4. Your credit rating
      5. How your rent is calculated
      6. Budget planner
    4. Get WISE!
    5. Get involved
      1. The Wire
      2. Older Persons Engagement Project
      3. Calendar of events
      4. Customer Training
      5. Out and about
      6. The Senate
    6. Customer Service
      1. Contacting the Hub
    7. Bee online
      1. Customers who tried Bee Online
      2. Cheaper and easier ways to get online
      3. Bee Online Champions
    8. Short film: welcome to your new home
  3. Your Service

    1. Repairs
      1. Emergency repairs
      2. Reporting repairs
      3. Servicing and safety
      4. Fire Safety
      5. Caretaking and grounds maintenance
    2. About your tenancy
      1. Contents insurance scheme
      2. Service charges
        1. Service charges A-D Westcountry 2019
        2. Service charges E-L Westcountry 2019
        3. Service charges M-R Westcountry 2019
        4. Service charges S-Z Westcountry 2019
        5. Service charges A-D Westcountry 2018
        6. Service charges E-L Westcountry 2018
        7. Service charges M-R Westcountry 2018
        8. Service charges S-Z Westcountry 2018
        9. Service charges A-D Tarka 2018
        10. Service charges E-L Tarka 2018
        11. Service charges M-R Tarka 2018
        12. Service charges S-Z Tarka 2018
        13. Service charges A-D (Tarka) 2017
        14. Service charges M-R (Tarka) 2017
        15. Service charges E-L (Tarka) 2017
        16. Service charges S-Z (Tarka) 2017
      3. Cleaning and Grounds Maintenance
      4. Window cleaning contracts
      5. Pets Policy and Form
      6. Mobility scooter policy
    3. Your Housing Services
      1. Housing Services
      2. Moving Home
      3. New older people's service
      4. Ending your Westward Tenancy
    4. Home owners
      1. Guide to looking after your home
      2. Paying for your home
      3. Buildings insurance
      4. Your lease explained
      5. Staircasing - Buying more shares
      6. Selling
    5. Improvements to your home
      1. Improving your Kitchen or Bathroom
      2. Customer DIY improvements
      3. Dulux decorating tips
      4. Improvements planning
      5. Improving indoors
      6. Adaptations to improve life in your home
      7. External Improvements
    6. Managing heating and water usage
      1. Be Water Wise
      2. Saving on heating bills
      3. Heating guides
      4. Biomass heating
      5. Ground source heat pumps
      6. Using air source heat pumps
      7. Photovoltaic solar panels
    7. Complaints and Comments
    8. Your safety
      1. Right to be free from ASB
      2. What is, and is not, anti-social behaviour?
      3. Report ASB here
      4. Safeguarding
      5. Domestic abuse
      6. Report domestic abuse
      7. Hate Crime
      8. Drugs issues 'county lines'
      9. Slavery and human trafficking statement
    9. Westward Greens service
      1. What's new?
      2. Frequently asked questions?
      3. Help us help you
      4. Top tips
    10. Property Services
      1. Boiler Installations Service
      2. Planned maintenance
      3. Grounds maintenance
      4. Our gas service
      5. Facilities management
      6. Our repairs service
    11. Accessibility of this website
  4. Find a home

    1. Homes for rent
      1. How to rent a home
      2. Homes for rent to 55 years plus
      3. Buying the home you rent
    2. Homes for sale
      1. Help to Buy South West
      2. Part-buy part-rent
        1. Meet the Team
        2. Case Studies
        3. How to get a mortgage
        4. Toolkit for shared owners
        5. The role of solicitors
      3. Housing for older people
    3. Property Search
    4. Horizon Homes (open market sales)
  5. Support

    1. Support services
    2. The support we offer
    3. Citizenship - our approach
    4. Social enterprise
      1. Grow@Jigsaw
      2. Food@Jigsaw
    5. Accommodation-based support
    6. Community based support
    7. Older people's support
    8. Helpline alarm
  6. Work with us

    1. Jobs
      1. Vacancy details
      2. Working at Westward
      3. Health Surveillance Checks
      4. Employee Benefits
      5. Work tips
      6. Work Experience and Volunteers
    2. Working with Westward and the Procurement Process
    3. Apprenticeships
      1. Meet our apprentices
    4. Development
      1. Development Strategy
      2. New Sites
  7. Who we are

    1. About Westward
      1. Purpose, Objectives, Values and Vision
      2. Transparency and efficiency
      3. Pay and Rewards
      4. How we are governed
      5. Executive Team of Directors
      6. Map of properties
    2. Westward Way
    3. How well are we doing?
      1. How we compare
      2. Measuring our performance
    4. Newsletters and leaflets
    5. News and Media
    6. Equality and Access
    7. Homes for the South West partners
    8. Contact Us
    9. Privacy Policy
    10. Like us on Facebook