Checking Westward's services
What does the The Senate do?
This is a newly formed group.
Do something positive...join us! If you want to find out more, read on, and come along for a taster.
Westward's approach to co-regulation is honest and robust. This includes providing evidence, comparing with similar organisations and regular reporting to customers.
How we do it
Formerly, as The Senate, we considered risks or potential risks to the organisation in the areas of service delivery, value for money, regulatory compliance and reputation.
As part of the review process, group members met with staff and customers to discuss issues. We follow strict rules of confidentiality.
Once the report is finalised is sent to the board for approval and action. All action plans are subject to regular review.