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Checking Westward's services

Senate photo March 2017What does the The Senate do?

This is a newly formed group.

Do something positive...join us! If you want to find out more, read on, and come along for a taster.
The regulator sets the consumer standards so that customers, landlords and stakeholders know the results they should expect.  The regulator does not have a proactive role in monitoring compliance and will only intervene in cases of serious harm or potential harm to customers.

Westward's approach to co-regulation is honest and robust.  This includes providing  evidence, comparing with similar organisations and regular reporting to customers.

How we do it

Formerly, as The Senate, we considered risks or potential risks to the organisation in the areas of service delivery, value for money, regulatory compliance and reputation.

As part of the review process, group members met with staff and customers to discuss issues. We follow strict rules of confidentiality.

Once the report is finalised is sent to the board for approval and action. All action plans are subject to regular review.

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