Back to the list

Keeping your information safe

Keeping your information safe

At Westward we take your privacy very seriously. We’ve updated our Privacy Policy to reflect how we’ve strengthened your privacy rights. This is part of an ongoing commitment to be transparent about how we use your data and keep it safe.

We have included changes to address the new standards introduced by the new data protection legislation known as the General Data Protection Regulation (GDPR).

We’ve been clearer about how we will gather your data and why, how long we will keep your data, how we will only share it when it’s important and not for marketing purposes, and how we will delete and dispose of it when no longer needed.

We’ve worked hard to make sure the language is clear and easy to understand.

We’ve consulted some of our customers and made any changes they’ve suggested that help to make the information clearer.

We will continue to always treat your personal details with the utmost care. If you have any specific questions please feel free to contact us at and we will be in touch.

At Westward, we have always been and remain committed to handling all personal and organisational information sensitively.

If you are a customer then we have to hold and process your information because we have a tenancy agreement with you, which means we have landlord duties and you have responsibilities such as to look after your home, pay rent and report repair issues.

Photos of a person will not be kept for longer than three years unless they tell part of the story of Westward at a key event and we will always get your consent as a customer first. CCTV signs will be on display where CCTV is in use so that anyone passing is aware. If we email addresses to a mailing house we send it encrypted and they provide a written agreement saying that they will only use it for that one purpose and then destroy it.

You have rights in relation to your own personal data and these include the right to:

• Information about how we use your data (see privacy notice on website).

• Have any inaccurate data put right.

• Access your information (some can be found in your website MyAccount).

• Have information erased, restricted and/or prevent us processing information, but only under some circumstances.

• Opt out of receiving our newsletters and taking part in surveys.

To learn more, you can read the Privacy Policy.