Are you having difficulty paying your rent?
Rent has to be paid in advance
You need to pay your rent in advance, so it is important to pay a little extra into your account on each rent payment day if you are not already ahead on your rent. New tenants pay their rent in advance as well.
We now take earlier action to get in touch with you about any debts and help you to avoid any threat to your tenancy. It is really important that you tell us immediately if you are struggling to pay your rent. Also any debt also affects your credit rating and ability to move home.
If you have difficulty making your rent payments contact the Income Team immediately! The team will offer support, advice and guidance but you need to move quickly! If you don’t tell us, or keep to an agreement to pay off any arrears, we will contact you to clear the debt as soon as possible.
If repayment agreements are not made, or not kept to, we will be forced to take formal legal action against you, which could ultimately see you losing your home. Don't risk the roof over your head!
We give advice on:
- how to claim housing benefit
- how to claim discretionary housing benefit payments
- how to claim other welfare benefits
- how to manage debts and budgeting. And you can learn more at Money Advice Service or National Debtline
- how to manage energy in the home to reduce bills
- the changes to benefits
- We can also negotiate an agreement to repay your rent in instalments if necessary.
You will find this Housing benefit changes leaflet useful.
Free help and advice is also available from the following organisations:
Problems with debt? Get advice from:
Budgeting and managing money
My Home contents insurance (National Housing Federation recommended)
Switching energy suppliers
Furniture recycling schemes
Most food banks operate on a voucher or referral scheme via care professonals