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Customer Handbook

Read all about it! Click on the covers or titles below.  Or you can listen to them using Browsealoud (free) from the headphones icon at the top of this page.  You can read our Privacy Notice and Data Protection Policy here.

Universal credit leaflet cover    Money Matters     Customer complaints    

Your heating system    Safety in your home    Living in your home

Anti-Social Behaviour        

Asbestos             

Compensation     

Controlling Condensation     

Dealing with pests     

Gas applicances       

Homes without barriers (adaptations) 

Keeping pets             

Moving Home                  

Re-let standard    

Right to Buy and Right to Acquire      

Safeguarding & Hate Crime              

Safety in your home       

Shared owners handbook