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Customer Handbook

Read all about it! Click on the covers or titles below.  Or you can listen to them using Browsealoud (free) from the headphones icon at the top of this page.  You can read our Privacy Notice and Data Protection Policy here.

Universal credit leaflet cover   Money Matters      Complaints-leaflet cover  

Your heating system   Safety in your home    Living in your home 

Anti-Social Behaviour        



Controlling Condensation     

Dealing with pests     

Gas applicances       

Keeping pets             

Moving Home  

Re-let Standard                   

Right to Buy and Right to Acquire      

Safeguarding & Hate Crime              

Safety in your home       

Shared owners handbook