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Complaints, Comments, Compliments and Compensation

Customer complaints leaflet Westward aims to provide efficient and effective services

We know that occasionally things can go wrong. If you are unhappy with a service that you have received from us and wish to make a complaint, we want you to tell us.

Customer satisfaction is a key measure of our service. By treating complaints seriously and learning from customer feedback and compliments we aim to continuously improve.

Please click to view our Complaints leaflet  or our Compensation leaflet.pdf, or to read our Complaints and Compliments Policy.

We define a complaint as a service that has been performed poorly or not at all. This relates to our staff or contractors.

A complaint is not:

  • A request for a service
  • A report of a fault or defect
  • A query about a policy
  • A request for information
  • A dispute

To make a complaint, comment, compliment or a claim for compensation, please complete the below form:

Service Improvements

Note: Questions marked by * are mandatory











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